Asset Services Senior Manager - Legal & General

Company Description

Legal & General is one of Europe’s largest asset managers, providing clients and partners with complex, responsible investment solutions, across public and private markets. As a global investor, we are present where our clients most need us – from Hong Kong and Singapore, to Chicago and major European financial hubs.

Created by combining our investment management (LGIM) and asset origination (LGC) capabilities, our Asset Management division works with our Institutional Retirement and Retail divisions to benefit our clients and customers – which include individual savers, pension scheme members and global institutions – and deliver enhanced shareholder returns.

Joining us means becoming part of a market-leading team, with capabilities across the full spectrum of asset classes, with an enduring commitment to responsible investment and creating long-term, sustainable value for our clients and partners.

Job Description

The purpose of this role is to be accountable for all components of the Middle Office Asset Services activities as part of retained and or outsourced services globally in line with market, regulatory and internal deadlines.

What you’ll be doing:

1. Being accountable for ensuring the timely processing of asset services activities (incl. Reconciliations, Cash Management, Income, Claims and Asset Transfers) as part of retained and/or outsourced services globally in line with market, regulatory and internal deadlines. Proactively working with LGIM stakeholders, Outsource Provider, and 3rd Parties to ensure all asset services activities are managed.
2. Overseeing the service of the outsourced provider meets the agreed service standards (incl. accuracy, timeliness, and client services measures).
3. Assisting the outsource provider with agreed retained services delivery for the respective service area.
4. Developing and monitoring the daily & weekly service delivery KPI / KRIs and escalate issues accordingly.
5. Managing, motivating, and developing employees at all levels, in a manner that is consistent with the company’s policies and procedures including the Partnership Agreement, to maximize the performance of the area. Strive for excellence in people management, displaying an empathic management style, leading by example, and using this to coach and support a team expected to deliver high standards.
6. Managing operational risk and issues within the team and outsourced provider, regularly review and identify further opportunities for risk mitigation; ensure all functional procedures are in line with policies and regulatory requirements. Promptly and clearly articulate and inform senior management and stakeholders.
7. Engaging secondary service recipients (Client Service, Investments, and other Operational Teams to ensure the service delivery is achieving standards for today and future business levels.
8. Forming strategic partnerships with service providers/vendors, leveraging network. Actively participate and represent LGIM at working parities/forums. Clearly articulate and share market information internally to appropriate stakeholder.

Qualifications

Who we’re looking for:

1. Demonstrated >10 years’ experience of the asset management industry/experience relevant to role.
2. Extensive knowledge in the outsourced service area covering operational service delivery knowledge and client expectations.
3. Industry awareness of the outsourced service area and regulations governing it.
4. Experience in managing and overseeing 3rd party relationship service delivery and strong influencing skills in managing relationship / client service engagement.
5. Proven capability to work both independently and across a team.
6. Excellent planning, prioritisation, problem solving and organisation skills.
7. Evidence of high degree of independent judgment for decision making.
8. Excellent presentation, interpersonal and communication skills with the ability to relay information clearly and concisely in both written and verbal communication.
9. Experience of managing multiple initiatives/projects and change management.

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

1. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
2. Generous pension contribution.
3. Life assurance.
4. Private medical insurance (permanent employees only).
5. At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday.
6. Competitive family leave.
7. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
8. There are the many discounts we offer – both for our own products and at a range of high street stores and online.
9. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart.

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we’d love to hear from you.

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