Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for laptops, desktops, and printers while troubleshooting issues.
- Company: Join HL Solutions LLC, a leader in tech support and innovation.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values your skills and promotes inclusivity.
- Qualifications: Must have 6+ years of phone support and technical service desk experience.
- Other info: This is an onsite position located in Plymouth, MA.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, HL Solutions LLC, is seeking the following. Apply via Dice today! Job Title: Service Desk Engineer Location: Plymouth, MA (Onsite) Job Description We are seeking an experienced Technical Service Desk Specialist with a strong background in phone support and advanced troubleshooting for Windows environments. Requirements Minimum 6 years of phone support experience (mandatory) At least 6 years of technical service desk experience supporting Windows environments Level 3 expertise in Windows 10 and Windows 11 Experience with Windows buildout and deployment Proficient knowledge of Windows, Active Directory (AD), Avamar, VMware, Citrix, Exchange, SCCM, SCOM, and related technologies Experience with ITSM ticketing tools such as Ivanti, ServiceNow, or similar platforms Responsibilities Provide end-user support for laptops, desktops, and printers Diagnose and resolve hardware, software, and network issues via phone, email, or chat Escalate complex problems to internal Level 3 IT support staff as needed Coordinate and manage relationships with vendors and support teams to ensure timely resolution of hardware, software, and network issues Manage and resolve IT tickets efficiently, ensuring high levels of customer satisfaction and first call resolution Develop and maintain Standard Operating Procedures (SOPs) and knowledge base articles for frequently encountered issues We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer. We at HL Solutions do not discriminate based on Race, Religion, Color, National origin, Sex, Sexual orientation, Gender identity, Gender expression, Age, and Disability status. Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Engineer jobs in Plymouth, MA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Service Desk/ Desktop Support Engineer employer: Jobs via Dice
Contact Detail:
Jobs via Dice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk/ Desktop Support Engineer
✨Tip Number 1
Make sure to highlight your phone support experience during any conversations or interviews. Since the role requires a minimum of 6 years in this area, emphasising your relevant experience can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and ITSM tools like ServiceNow. Being able to discuss these technologies confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex technical issues in the past. This will not only showcase your problem-solving skills but also your ability to provide excellent customer service, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of HL Solutions LLC if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Desk/ Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in phone support and technical service desk roles. Emphasise your expertise in Windows environments, particularly Windows 10 and 11, as well as any experience with the specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses HL Solutions LLC directly. Mention your years of experience, your proficiency with ITSM ticketing tools, and how you can contribute to their team. Use specific examples from your past roles to demonstrate your problem-solving skills and customer service focus.
Highlight Relevant Skills: In your application, clearly list your technical skills related to the job, such as Active Directory, VMware, and Citrix. Make sure to include any certifications or training that are relevant to the role, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Engineer role.
How to prepare for a job interview at Jobs via Dice
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Windows 10 and 11, as well as your proficiency in tools like Active Directory, VMware, and SCCM. Be prepared to discuss specific scenarios where you successfully resolved technical issues.
✨Demonstrate Your Communication Skills
Since the role involves phone support, it's crucial to convey your ability to communicate clearly and effectively. Practice explaining complex technical concepts in simple terms, as this will be key during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare examples of past experiences where you diagnosed and resolved hardware or software issues, especially in a high-pressure environment.
✨Familiarise Yourself with ITSM Tools
Since experience with ITSM ticketing tools is required, brush up on your knowledge of platforms like Ivanti or ServiceNow. Be ready to discuss how you've used these tools to manage and resolve IT tickets efficiently.
