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- Tasks: Lead deskside and server support, troubleshoot complex IT issues, and assist end-users.
- Company: HMG America is a top IT consulting firm focused on innovative business solutions.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Join a dynamic team, tackle exciting tech challenges, and make a real impact in IT.
- Qualifications: 10-13 years in desktop/server support, leadership experience, and relevant certifications preferred.
- Other info: Onsite role in Plymouth, Massachusetts, with a focus on collaboration and problem-solving.
The predicted salary is between 48000 - 84000 £ per year.
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, HMG America, is seeking the following. Apply via Dice today!
HMG America LLC is the best Business Solutions focused Information Technology Company with IT consulting and services, software and web development, staff augmentation and other professional services. One of our direct clients is looking for Deskside/Server Support Lead in Plymouth, Massachusetts. Below is the detailed job description.
Role: Deskside/Server Support Lead
Location: Plymouth, Massachusetts – Onsite role
FTE
Technical Expertise:
10 to 12+ years of experience around technologies such as Windows Servers, Active Directory, Domain Name Server (DNS), Dynamic Host Configuration Protocol, GPO, Citrix, Vmware, Windows Desktop platforms, including the architecture, design, administration, and management of a distributed systems environment
7+ years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
Understanding Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10/11 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
Strong understanding of computer hardware, software, networking, and common IT applications.
PowerShell scripting skills
Troubleshoots and resolves complex hardware, software, and network issues escalated from lower support tiers.
Diagnoses and resolves problems with computer systems, peripherals, and applications.
Provides in-depth knowledge of operating systems (Client/Server), networking, and common software applications.
In-depth knowledge in system upgrades, migrations, and new technology deployments. Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to front-line operations support teams.
Assist end-users with pre-migration tasks such as data backup and application compatibility checks.
Perform deskside hardware and software assessments to ensure compatibility with Windows 11.
Looking for the Senior System Administrator, skilled in Citrix and/or VMware Horizon, support of Virtual Desktops, Streaming Applications, Windows Server and Desktop OS.
Dell hardware support and Dell Storage products.
Solid understanding of compliance and security around desktop, servers, and Azure to implement best practices
Developing and promoting standard operations documentation such as procedures, checklists, Knowledge Base Articles and user instructions
Identify security risks to our environment, and suggest mitigation solutions
Partner with InfoSec to strengthen system management
Participating in on-call and incident resolution
Keeping systems operating efficiently by performing any necessary upgrades and repairs
Problem-Solving:
Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Communication Skills:
Excellent written and verbal communication skills, with the ability to communicate technical information clearly and concisely.
Communicate highly complex technical information clearly and articulately for all levels and audiences.
Leadership Skills:
Proven ability to lead and motivate a team, provide guidance and support, and manage performance.
Customer Service:
Strong customer service skills and a commitment to providing excellent user support.
Time Management:
Ability to manage multiple tasks, prioritize work, and meet deadlines.
Proven abilities to manage multiple projects simultaneously, excellent organizational and time management skills.
Experience:
10- 13+ years of experience in desktop/server support and some experience in a leadership role.
Certifications:
May require relevant certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or other relevant Windows Server certifications.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Software Development
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South Weymouth, MA $24.00-$30.00 1 week ago
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Deskside/Server Support Lead employer: Jobs via Dice
Contact Detail:
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StudySmarter Expert Advice 🤫
We think this is how you could land Deskside/Server Support Lead
✨Tip Number 1
Make sure to highlight your technical expertise in Windows Servers, Active Directory, and other relevant technologies during networking opportunities. Engaging with professionals in the IT community can help you learn about unadvertised openings and gain insights into the company culture.
✨Tip Number 2
Consider joining online forums or local meetups focused on IT support and management. This will not only expand your network but also keep you updated on industry trends and best practices, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and leadership experience in detail. Think of specific examples where you've successfully led a team or resolved complex technical issues, as these will resonate well with hiring managers looking for a Deskside/Server Support Lead.
✨Tip Number 4
Familiarise yourself with the latest compliance and security practices related to desktop and server management. Being knowledgeable about these topics can set you apart from other candidates and demonstrate your commitment to maintaining a secure IT environment.
We think you need these skills to ace Deskside/Server Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop/server support, particularly with technologies mentioned in the job description like Windows Servers, Active Directory, and VMware. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses your leadership skills and problem-solving abilities. Mention how your experience aligns with the role's requirements and express your enthusiasm for working with HMG America.
Highlight Certifications: If you have relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated technical information to non-technical audiences in previous positions.
How to prepare for a job interview at Jobs via Dice
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience with technologies like Windows Servers, Active Directory, and VMware during the interview. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical issues you've diagnosed and resolved. This role requires excellent analytical skills, so be ready to explain your thought process and the steps you took to find solutions.
✨Communicate Clearly
Since this position involves liaising with various teams, practice articulating technical information in a clear and concise manner. Tailor your communication style to suit different audiences, ensuring everyone understands your points.
✨Emphasise Leadership and Teamwork
As a Deskside/Server Support Lead, you'll need to demonstrate your ability to lead and motivate a team. Share experiences where you've guided others, managed performance, or collaborated effectively to achieve common goals.
