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- Tasks: Lead your shift to create a fantastic shopping experience for customers and support your team.
- Company: Join BandQ, a company dedicated to making every customer count.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the heartbeat of the store and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic role with a focus on safety and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s BandQ’s ambition to make every customer count, so you’ll strive to ensure BandQ is a place colleagues love to work, and customers love to shop.
Responsibilities
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Shift Lead - Store Ops & Customer Experience employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Store Ops & Customer Experience
✨Tip Number 1
Get to know the company culture before your interview. Check out BandQ's social media and website to see how they engage with customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for both colleagues and customers. Role-play common scenarios with friends or family to boost your confidence and prepare for any questions about handling customer interactions.
✨Tip Number 3
Be ready to showcase your leadership skills during the interview. Think of examples where you've successfully managed a team or resolved conflicts. We want to see how you can keep operations running smoothly and ensure everyone is working together to make every customer count.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the BandQ team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Shift Lead - Store Ops & Customer Experience
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you care about creating a fantastic shopping experience. Share any relevant experiences where you've gone the extra mile for customers or colleagues.
Highlight Your Leadership Skills: As a Shift Lead, you'll be overseeing your team. Make sure to showcase any leadership roles you've had in the past, whether it's in a work setting or even in volunteer positions. We want to see how you can inspire and motivate others!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know the Company Inside Out
Before your interview, take some time to research BandQ. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll be overseeing operations and colleagues. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you ensured a positive experience for both customers and team members.
✨Showcase Your Customer Service Expertise
Since the role focuses on customer experience, be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond to assist a customer or resolve an issue, and how that aligns with BandQ's ambition to make every customer count.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, and how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team.
