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- Tasks: Design and deliver training programs for the NavOne system to boost efficiency.
- Company: Join a valued client in the tech industry with a focus on innovation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client operations and training users effectively.
- Qualifications: Experience in client-facing roles with strong tech and analytical skills.
- Other info: Fast-paced environment with exciting project work and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Manager for Group Client Operations to join their team in Jersey. This role is pivotal in designing training programs and workshops specifically tailored to the organisation\’s requirements, ensuring effective usage of NavOne. The successful candidate will possess a deep understanding of the business to identify process gaps relative to policies and procedures. They will deliver engaging training sessions and develop a comprehensive learning management system for staff. The role requires ongoing proficiency with NavOne, maintaining awareness of updates and features, and providing post-training support. Additionally, the Manager will oversee data management throughout the client lifecycle and assist with data-related projects while drafting relevant processes for client operations.
Job Duties
- Design training programmes and workshops for effective use of NavOne tailored to operational needs.
- Deliver training sessions, ensuring user engagement and understanding of NavOne.
- Develop a learning management system for staff utilisation of NavOne.
- Create relevant manuals and user guides for NavOne users.
- Maintain a high level of proficiency with NavOne and remain updated with its features.
- Provide post-training support, addressing user challenges with NavOne.
- Manage ongoing data management of the client lifecycle using NavOne.
- Assist with data-related projects, ensuring deadlines are adhered to.
- Draft processes related to general client operations.
- Provide updates on client operation projects to the group.
- Develop and implement operational strategies that align with Board directives.
- Identify potential operational risks and devise mitigation strategies.
- Collaborate with senior leadership on business operation strategies.
- Coordinate with IT and Business Solutions to support operational requirements.
- Assist Business Solutions with testing and complex queries related to NavOne.
- Ensure governance in collaboration with other jurisdictions on NavOne and other systems.
Job Requirements
- A minimum of 3 years\’ experience in operations.
- Proven managerial experience.
- Experience with NavOne is essential.
- Preferably possess experience in internal project management.
- Excellent analytical, interpersonal, oral, and written communication skills.
- Strong leadership, training, and mentoring abilities.
- Ability to thrive in a dynamic team environment.
- Demonstrated professionalism, dependability, integrity, and a cooperative attitude.
- Highly motivated self-starter capable of multitasking under deadlines.
- Dedicated to superior client service.
- Strong organisational skills and attention to detail.
- Developed understanding of accounting theory.
- Proficiency with email and Microsoft Office applications.
- Capacity to work collaboratively with all employee levels to maximise performance and results.
What You\’ll Love
You will be part of a dynamic organisation that values professional development and prioritises client service excellence. The role offers the opportunity to enhance training programmes, influence operational strategies, and collaborate with key stakeholders. Our client is committed to fostering a supportive work environment, encouraging growth, and providing resources for continual learning. If you are looking to have a significant impact on client operations while enjoying a rewarding career, this role could be the perfect fit for you.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here
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Manager, Group Client Operations employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Group Client Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your skills, especially in tech and client operations, align with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with systems and processes, as this will be key for the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, signing up for job alerts means you'll be the first to know about new roles that fit your skills.
We think you need these skills to ace Manager, Group Client Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your tech background and any relevant client-facing experience to show us you're the right fit for this role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this position. Share specific examples of how you've designed training programs or improved processes in the past, so we can see your potential impact.
Showcase Your Analytical Skills: Since the role involves data management, be sure to mention any analytical tools or methods you’ve used. We want to know how you’ve applied your analytical skills to improve efficiency in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Tech Inside Out
Make sure you’re well-versed in the NavOne system and any other relevant tech. Brush up on how it integrates with business processes, as this will show your potential employer that you can maximise efficiency and productivity.
✨Prepare to Showcase Your Training Skills
Since you'll be designing training programmes and delivering sessions, think of examples from your past experiences where you've successfully trained others. Be ready to discuss your approach to creating manuals and user guides too!
✨Demonstrate Your Client Management Experience
Be prepared to talk about your previous client-facing roles. Highlight how you ensured data accuracy and monitored systems, as this is crucial for the role. Use specific examples to illustrate your analytical and interpersonal skills.
✨Emphasise Your Project Management Abilities
The role involves project work, so come equipped with examples of projects you've managed or contributed to. Discuss how you developed and implemented operational strategies to improve efficiencies, showcasing your leadership and mentoring experience.
