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- Tasks: Lead your shift to create a fantastic shopping experience for customers and support your team.
- Company: Join BandQ, a company dedicated to making every customer count.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the heartbeat of the store and make a real difference in customer satisfaction.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic role with a focus on safety and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You are the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It is BandQ's ambition to make every customer count, so you will strive to ensure BandQ is a place colleagues love to work, and customers love to shop.
Responsibilities:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to 'make every customer count' throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Shift Lead - Store Ops & Customer Experience in London employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Store Ops & Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BandQ on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team leadership. We recommend role-playing with a friend to get comfortable with your answers and showcase your skills.
✨Tip Number 3
Show your passion for creating a great shopping environment! During interviews, share specific examples of how you've improved customer experiences or supported your team in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Shift Lead - Store Ops & Customer Experience in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you care about creating a fantastic shopping experience. Share any relevant experiences where you've gone above and beyond for customers or colleagues.
Highlight Your Leadership Skills: As a Shift Lead, you'll be guiding your team. Make sure to showcase any leadership roles you've had in the past, whether it's in a work setting or even in volunteer positions. We want to see how you can inspire others!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, so don’t waffle on – get straight to what makes you a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know the Company Inside Out
Before your interview, take some time to research BandQ. Understand their values, mission, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll be overseeing operations and colleagues. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight how you ensured a positive experience for both customers and team members.
✨Emphasise Customer Experience
Since making every customer count is key for BandQ, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would create a welcoming environment and ensure safety while maintaining excellent service.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your enthusiasm for the role. You might ask about the team dynamics, how success is measured in the position, or what challenges the store is currently facing. This shows you're proactive and genuinely interested in contributing to the team.
