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For Companies At a Glance
- Tasks: Build strong client relationships and ensure top-notch service delivery.
- Company: Join a leading firm focused on Private Capital and client satisfaction.
- Benefits: Professional growth, training opportunities, and a collaborative work environment.
- Why this job: Make a real impact in client management and enhance your career.
- Qualifications: Strong organisational skills and experience in client servicing or operations.
- Other info: Dynamic role with opportunities for skill development in regulatory oversight.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Senior Client Manager for Private Capital to ensure overall satisfaction for assigned client(s) across the full scope of services. In this full-time role, the Senior Client Manager will pilot the client experience, focusing on local Client Service Delivery. The successful candidate will be responsible for translating client business and service expectations into service delivery requirements. Starting immediately, this position offers an opportunity for continuous improvement in client satisfaction.
Job Duties
- Build client knowledge and trustful relationships.
- Develop a strong contact network across the client organisation.
- Understand the client strategy and requirements to enable effective service delivery.
- Manage the operational contact between the client and various operational areas.
- Oversee prompt resolution to client complaints and efficient response to requests.
- Document, coordinate, and resolve problems affecting service quality and overall client experience.
- Facilitate the resolution of escalated operational issues through a formal service governance framework.
- Monitor service delivery performance and client satisfaction against operational KPIs.
- Initiate and regularly review Service Level Agreements (SLAs) and related documents based on standards issued by Client Delivery.
- Conduct regular formal service performance reviews with clients, preparing agendas and following up on action plans.
- Manage client reviews, audits, and due diligence visits.
- Ensure clients receive appropriate market and service information through effective communication management.
- Contribute to client-related projects and service modifications based on changes in client needs.
- Manage third-party relationships related to client activity.
- Refer identified business development opportunities to the Relationship Manager/Sales.
- Contribute to product/service development initiatives and client strategy meetings.
Job Requirements
- Excellent organisation skills with attention to detail.
- Ability to understand and respond effectively to client needs.
- Competent strategic thinker with the capability to create and implement solutions.
- Initiative and sound judgement in escalating issues.
- Excellent presentation skills.
- Industry knowledge, particularly in Fund Administration and Private Capital.
- Proven track record in client servicing or operational environments.
- Professional qualifications related to financial markets, asset management, or securities services.
- Excellent interpersonal and communication skills, both written and oral.
- Ability to build long-term relationships internally and externally.
- Effective team player with a client and quality-driven approach.
- Adaptability to changing environments with a strong client management focus.
What You'll Love
This role offers the chance to play a key part in maintaining and enhancing the jurisdiction's reputation. You will work in a collaborative environment with opportunities to develop your skills in regulatory oversight, policy creation, and risk-based supervision. The organisation values professional growth and offers ample opportunities for training and career development.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists.
Senior Client Manager, Private Capital in London employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Manager, Private Capital in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can contribute to their success. Tailor your responses to show you’re the perfect fit for the Senior Client Manager role.
✨Tip Number 3
Practice your presentation skills! As a Senior Client Manager, you'll need to communicate effectively. Run through mock presentations with friends or family to build confidence and polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Senior Client Manager, Private Capital in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client management and service delivery. We want to see how your skills align with the role of Senior Client Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application, and make sure to proofread for any typos or errors – we love attention to detail!
Highlight Your Industry Knowledge: If you’ve got experience in Fund Administration or Private Capital, make sure to mention it! We’re looking for someone who understands the industry and can translate client needs into effective service delivery, so share any relevant insights or experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just click and go!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Client Inside Out
Before the interview, dive deep into understanding the client’s business model and their specific needs in Private Capital. This will help you articulate how your skills align with their expectations and demonstrate your commitment to building trustful relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved client complaints or operational issues in the past. Highlight your initiative and sound judgement in escalating issues when necessary, as this is crucial for ensuring client satisfaction.
✨Master the Art of Communication
Practice your presentation skills and ensure you can clearly convey complex information. Being able to communicate effectively with clients and internal teams is key, so consider rehearsing common scenarios you might face in the role.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you’ve developed and implemented solutions in previous roles. Show that you can think strategically about client needs and service delivery, which is essential for a Senior Client Manager.
