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For Companies At a Glance
- Tasks: Lead client service delivery and oversee daily operations in a dynamic environment.
- Company: Join a respected organisation focused on innovation and client service.
- Benefits: Professional growth opportunities, competitive salary, and a collaborative team culture.
- Why this job: Make a real impact by shaping client relationships and driving strategic development.
- Qualifications: Strong project management and client management experience required.
- Other info: Dynamic role with opportunities for coaching and mentoring within the team.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking a Manager to join the Employer Solutions department within the Institutional Client Services division on a permanent, full-time basis. This hybrid role involves the proactive oversight of client and risk-focused divisional operations and projects. You will lead client service delivery, support team strategy and performance, and develop new business opportunities while ensuring compliance with governance and regulatory requirements.
Responsibilities
- Oversee and support the day-to-day operations of the division, ensuring a high standard of client service.
- Manage new business onboarding, including due diligence analysis and take-on procedures.
- Analyse team performance to inform strategic planning and align divisional goals with overall Group KPIs.
- Oversee billing, fee collection, debtor management, and income tracking for client portfolios.
- Maintain and grow client relationships, arranging regular engagement and meetings.
- Act as Client Services Director for selected client entities.
- Ensure strong corporate governance and compliance with legal, tax, and regulatory obligations.
- Participate in internal business development meetings, identifying opportunities to grow the client portfolio.
- Manage new business enquiries and pricing, clearly presenting the Group's service offerings.
- Attend client and introducer meetings, including travel outside the Channel Islands when required.
- Retain and enhance existing client relationships, advisers, and introducers through value-added services.
- Oversee the review of complex structures and manage associated risks.
- Guide the team in identifying and reporting unusual transactions, adhering to AML legislation.
- Ensure team compliance with JFSC codes of conduct and in-house procedures.
- Support team development through coaching, mentoring, and regular performance reviews.
- Conduct appraisals and interim reviews for senior team members, setting and monitoring SMART objectives.
- Lead team meetings, ensuring communication of key developments.
- Maintain up-to-date knowledge through CPD in accordance with qualification requirements.
- Promote and embody the organisation's core values and stakeholder culture.
Qualifications
- Strong project management capabilities.
- Proven client management experience.
- Background in employee incentive plans.
- Experience conducting customer due diligence.
- Ability to meet internal deadlines and manage competing priorities.
- Excellent communication skills, both verbal and written.
- Relevant professional qualification.
What You’ll Love
You will be joining a dynamic and respected organisation with a strong focus on client service, innovation, and professional growth. This role offers the opportunity to contribute to strategic divisional development, work with high-value clients, and help shape a collaborative and forward-thinking team environment.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists.
Manager, Trust & Client Relationships in London employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Trust & Client Relationships in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their client service approach and think of examples from your experience that align with their goals. This will show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in client management and project oversight. Make sure you can confidently discuss how you’ve driven performance and built relationships in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Manager, Trust & Client Relationships in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your project management capabilities and client management experience, as these are key for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Manager position. Share specific examples of how you've successfully managed client relationships and contributed to team performance in the past.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your verbal and written communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Client Management Skills
Make sure you can clearly articulate your experience in managing client relationships. Prepare specific examples of how you've successfully onboarded new clients or enhanced existing relationships, as this role heavily focuses on client service delivery.
✨Demonstrate Project Management Prowess
Since strong project management capabilities are crucial for this position, be ready to discuss your approach to overseeing projects. Bring up instances where you've led a team through complex operations while ensuring compliance and governance.
✨Showcase Your Analytical Skills
The ability to analyse team performance and align goals with KPIs is key. Prepare to discuss how you've used data to inform strategic planning in previous roles, and be ready to share any tools or methodologies you prefer.
✨Emphasise Communication and Team Development
This role involves coaching and mentoring team members, so highlight your communication skills. Share examples of how you've conducted appraisals or led team meetings, and how you ensure everyone is aligned with the organisation's core values.
