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- Tasks: Assist analysts with credit card applications and provide top-notch customer support.
- Company: Join a dynamic financial services organisation focused on customer experience.
- Benefits: Full-time role with opportunities for training and career advancement.
- Why this job: Be part of a team that enhances customer support and develops your skills in finance.
- Qualifications: Strong analytical skills and a passion for customer service; no prior experience needed.
- Other info: Collaborative environment with a focus on professional growth and skill development.
The predicted salary is between 28800 - 43200 £ per year.
Our client is seeking a Junior Credit Card Support professional to provide vital assistance to analysts in their daily operations. This role involves preparing application reviews and delivering comprehensive customer support. The Junior Credit Card Support will play an essential part in the smooth functioning of the team, ensuring that all administrative tasks are executed efficiently. The role is full-time, with a standard working hours schedule, and is integral to maintaining high service standards within the organisation. This position is perfect for someone eager to develop their expertise in the financial services sector, particularly in credit card operations.
Job Duties
- Preparing credit card application packs, including ID&V checks and reviewing high-risk factors
- Assisting customers with digital onboarding through face-to-face meetings, the credit card mobile app, and ancillary services
- Responding to customer inquiries and email messages
- Completing daily administration tasks within the team
- Assisting the team with any projects and large-scale system tasks that may arise
- Assisting in the set-up of direct debits
- Providing assistance to the Local Banking Team with servicing existing clients and onboarding new clients
- Assisting clients with Online Banking activation, setup, and queries
- Identifying opportunities to cross-sell the bank's products and services, and working with the Local Banking Team and Relationship Managers to convert these leads accordingly
Job Requirements
- Strong analytical skills with a desire to develop as a knowledgeable credit card support professional
- A willingness to build knowledge and understand financial crime and fraud risk
- Strong communication, presentation, and interpersonal skills
- Passion for delivering an exceptional customer experience
- Strong problem-solving, organisational, time management, and delegation skills
- Prior experience is not a prerequisite for this role
What You'll Love
This role offers the opportunity to play a key part in enhancing customer support services. You will work in a collaborative environment that fosters skill development in credit card operations and customer service. The organisation values professional growth and provides ample opportunities for training and career advancement.
Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists.
Junior Credit Card Support in London employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Credit Card Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working with credit cards. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit card operations and customer service. We recommend practising common interview questions and scenarios related to customer support to show you’re ready to shine!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We’ve got all the resources you need to make your application stand out, plus it’s a great way to show you’re serious about joining the team.
We think you need these skills to ace Junior Credit Card Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Junior Credit Card Support role. Highlight any relevant skills or experiences that align with the job description, especially your analytical skills and customer service passion.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would communicate with customers.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples in your application that showcase your problem-solving skills, especially in customer service scenarios or administrative tasks.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit card operations and customer support. Brush up on key terms like ID&V checks and high-risk factors. This will show your enthusiasm for the role and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past situations, whether in school or during any part-time jobs.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve a problem or handle a difficult situation. Be ready to share these experiences during the interview, as they’ll highlight your analytical skills and ability to think on your feet.
✨Ask Smart Questions
Prepare a few thoughtful questions about the company’s approach to customer service or their training programmes. This not only shows your interest in the role but also gives you insight into whether the company is the right fit for you.
