Global IT Service Desk Analyst β€” Service Excellence

Global IT Service Desk Analyst β€” Service Excellence

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Provide top-notch IT support and resolve incidents for global users.
  • Company: Join the Jersey Evening Post's dynamic IT Service Desk team.
  • Benefits: Enjoy a competitive salary and opportunities for professional growth.
  • Other info: Collaborate with a supportive team in a fast-paced environment.
  • Why this job: Be the first point of contact and make a real difference in customer service.
  • Qualifications: 2 years of IT support experience and knowledge of Microsoft 365 required.

The predicted salary is between 31500 - 38500 Β£ per year.

The Jersey Evening Post IT Service Desk is seeking an Analyst to provide cross-jurisdictional IT support.

You will be the first point of contact for global users and will ensure high levels of customer service across email, phone, and ticket channels.

The role involves resolving incidents, managing service requests, and collaborating with the IT & Change Support Team to meet client expectations.

Candidates should have at least 2 years of relevant experience, knowledge of Microsoft 365, Windows

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Global IT Service Desk Analyst β€” Service Excellence employer: jobs.jerseyeveningpost.com-job boards

As a Senior Private Wealth & Fiduciary Administrator, you will thrive in a dynamic and supportive work environment that prioritises professional growth and development. Our company offers competitive benefits, a collaborative culture, and the opportunity to work closely with experienced Client Directors in the beautiful location of Jersey, ensuring a fulfilling career while making a meaningful impact on high-net-worth families.

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Contact Details:

jobs.jerseyeveningpost.com-job boards Recruitment Team

We think you need these skills to ace Global IT Service Desk Analyst β€” Service Excellence

Customer Service
Incident Resolution
Service Request Management
Collaboration
Microsoft 365
Windows
Communication Skills