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- Tasks: Provide front-line customer support across various channels while maintaining a positive image.
- Company: Join a dynamic operational hub focused on excellent customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference by helping customers and enhancing their experience every day.
- Qualifications: Previous customer service experience and strong communication skills are preferred.
- Other info: Fast-paced environment with daily new opportunities to shine.
The predicted salary is between 28800 - 48000 £ per year.
Our client is seeking to recruit an experienced Customer Service Adviser to join a busy operational hub, providing front-line support services (face to face, online and over the phone) to a wide range of customers while projecting a positive and friendly image.
Responsibilities
- Provide front-line customer support across multiple channels (face to face, online and over the phone).
- Manage a high-volume workload in a fast-paced environment while maintaining professionalism and confidentiality.
- Handle sensitive situations with tact and discretion and ensure a high level of customer service at all times.
- Multi-task effectively to balance administrative tasks with customer interactions.
- Maintain strong attention to detail and deliver accurate information and administrative support as required.
Qualifications / Requirements
- Previous experience in a similar customer service role is preferred.
- Strong numeric aptitude and solid all-round administrative skills.
- IT literate and able to use standard office software and systems.
- Confident communicator with the ability to remain approachable and friendly.
How to apply
We have new opportunities daily. While live postings are not always possible during busy times, you can email your CV to our talent team at hello@select.je, or sign up to our job alerts at https://www.selectrecruitment.je/candidates/job-alerts/ to ensure you never miss an opportunity.
Customer Services Advisor employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, being approachable is key. Try role-playing common customer scenarios with friends or family to boost your confidence.
✨Tip Number 3
Stay organised! Juggling multiple tasks is part of the job. Use tools like to-do lists or apps to keep track of your responsibilities and show potential employers that you can handle a busy workload.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Don't forget to apply through our website for the best chances!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV for the Customer Services Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: As a Customer Services Advisor, strong communication is key! Use your application to demonstrate your ability to communicate clearly and effectively. We love seeing examples of how you've handled customer interactions in the past.
Be Professional Yet Approachable: While we want you to be professional in your application, don’t forget to let your friendly personality shine through! We’re looking for someone who can project a positive image, so a warm tone can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled various situations. Think about specific examples where you provided excellent service or resolved a difficult issue.
✨Showcase Your Multi-tasking Skills
Prepare to demonstrate how you manage multiple tasks effectively. You might be asked about times when you had to juggle administrative duties while assisting customers. Have a few scenarios in mind that highlight your ability to stay organised and efficient under pressure.
✨Practice Your Communication Style
Since this role requires strong communication skills, practice speaking clearly and confidently. Consider doing mock interviews with friends or family, focusing on being approachable and friendly, just like the job description emphasises.
✨Be Ready for Scenario Questions
Expect situational questions that assess your problem-solving abilities. Think about how you would handle sensitive situations with tact and discretion. Prepare answers that reflect your understanding of maintaining professionalism while delivering top-notch customer service.
