At a Glance
- Tasks: Help customers via email, live chat, and social media with their queries.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Flexible shifts, gain valuable experience, and enhance your communication skills.
- Other info: Perfect for those seeking flexible work hours and a fast-paced environment.
- Why this job: Be part of a high-performing team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and excellent communication abilities required.
The predicted salary is between 20000 - 25000 £ per year.
We're currently supporting our client with the recruitment of 7 Customer Experience Advisors to join their busy, high-performing team to help cover a peak period on a temp / contract basis.
Responsibilities:
- Respond to customer queries across email, live chat, and social channels.
- Resolve issues efficiently while maintaining a consistently high standard of service.
- Ensure all interactions are accurately recorded.
- Provide 24/7 shift cover, working flexible shifts including early mornings, evenings, late nights, and weekends.
Qualifications:
- Strong customer service experience.
- Excellent communication skills.
- Ability to stay calm and focused in a busy environment.
- Comfortable working across multiple channels (email, live chat, social).
Customer Experience Advisor - 24/7 Flexible Shifts (Temp) employer: jobs.jerseyeveningpost.com-job boards
Join a dynamic and supportive team as a Customer Experience Advisor, where your contributions are valued and recognised. With flexible 24/7 shifts, you can enjoy a work-life balance while developing your skills in a fast-paced environment. Our commitment to employee growth and a collaborative culture makes this an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
jobs.jerseyeveningpost.com-job boards Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor - 24/7 Flexible Shifts (Temp)
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your responses to common interview questions, especially around customer service scenarios. We all know that staying calm under pressure is key, so have some examples ready to showcase your skills!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This not only shows your enthusiasm but also helps you figure out if the role is a good fit for you. Plus, it makes the conversation more engaging.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can thrive in a busy environment like this one.
We think you need these skills to ace Customer Experience Advisor - 24/7 Flexible Shifts (Temp)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've handled queries and resolved issues, so share specific examples that demonstrate your skills!
Keep It Clear and Concise:When writing your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make it easy for us to see why you're a great fit!
Tailor Your Application:Take a moment to tailor your application to the role. Mention your ability to work across multiple channels like email and live chat, and how you stay calm under pressure. This shows us you understand what we're looking for!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and makes sure your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Think of specific examples where you've resolved issues or provided excellent service. This will show that you can handle the busy environment and multiple channels like a pro.
✨Practice Your Communication Skills
Since communication is key for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable expressing yourself clearly and confidently, especially under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its values. Understanding their approach to customer service will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Be Ready for Flexibility Questions
Given the flexible shifts, be prepared to discuss your availability. Think about how you can manage your time effectively and be ready to share your willingness to work those early mornings, late nights, and weekends.
