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- Tasks: Manage ticketing operations and provide top-notch customer service in-person and online.
- Company: Join the Jersey Opera House, a vibrant theatre supporting talent and exceptional performances.
- Benefits: Enjoy flexible working hours and the chance to be part of an exciting cultural environment.
- Why this job: Be at the heart of the arts scene, engaging with patrons and promoting unforgettable experiences.
- Qualifications: A passion for customer service and knowledge of social media are essential.
- Other info: Perfect for those looking to kickstart a career in the arts and entertainment industry.
The predicted salary is between 24000 - 36000 £ per year.
The Jersey Opera House is a dynamic theatre dedicated to delivering exceptional performances and supporting both emerging and established talent. We are seeking an enthusiastic Box Office and Customer Engagement Officer to join our team.
The Box Office and Customer Engagement Officer is responsible for managing all ticketing operations and delivering exceptional customer service, both in-person and online. This role works closely with the marketing team to support promotional efforts and ensure a seamless, positive experience for all patrons, whether they are booking online, by phone, or in person.
Knowledge of social media is essential, as this position will assist with customer engagement and brand awareness initiatives.
Box Office and Customer Engagement Officer at Jersey Opera House employer: jobs.jerseyeveningpost.com-job boards
Contact Detail:
jobs.jerseyeveningpost.com-job boards Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office and Customer Engagement Officer at Jersey Opera House
✨Tip Number 1
Familiarise yourself with the Jersey Opera House's current shows and events. Understanding their programming will not only help you engage with customers effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a box office setting. Consider role-playing scenarios where you handle various customer inquiries or complaints, as this will prepare you for real-life situations you'll encounter in the job.
✨Tip Number 3
Get to know the social media platforms that the Jersey Opera House uses. Engage with their content and think about how you could contribute to their online presence, as this will show your proactive approach to customer engagement.
✨Tip Number 4
Network with current or former employees of the Jersey Opera House if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Box Office and Customer Engagement Officer at Jersey Opera House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Box Office and Customer Engagement Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Customer Service Skills: In your CV and cover letter, emphasise your customer service experience. Provide specific examples of how you've delivered exceptional service in previous roles, especially in ticketing or event management.
Highlight Social Media Proficiency: Since knowledge of social media is essential for this role, mention any relevant experience you have with social media platforms. Discuss how you've used them for customer engagement or promotional efforts in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the Jersey Opera House and its mission. Explain why you're a great fit for the Box Office and Customer Engagement Officer role and how you can contribute to their team.
How to prepare for a job interview at jobs.jerseyeveningpost.com-job boards
✨Show Your Passion for the Arts
Make sure to express your enthusiasm for theatre and the arts during the interview. Share any personal experiences or connections you have with performances, as this will demonstrate your genuine interest in the role and the organisation.
✨Highlight Customer Service Skills
Since the role involves delivering exceptional customer service, be prepared to discuss your previous experiences in customer-facing roles. Provide specific examples of how you've handled difficult situations or gone above and beyond for customers.
✨Familiarise Yourself with Ticketing Systems
Research common ticketing systems used in the industry and be ready to discuss your familiarity with them. If you have experience with specific software, mention it, as this can give you an edge over other candidates.
✨Demonstrate Social Media Savvy
As social media knowledge is essential for this position, come prepared with ideas on how to engage customers online. Discuss any past experiences managing social media accounts or campaigns, and be ready to suggest innovative ways to enhance brand awareness.
