Barista Maestro at Scoffs Group Ltd`

Store/shift lead (as required)

1. In the absence of the Store/Assistant Store Manager, lead the team on shift to deliver an exceptional coffee experience to every customer, inspiring the world to love great coffee and taking responsibility for the day-to-day operation of the store.
2. Ensure all Scoffs/Costa policies and procedures are followed, particularly regarding store opening and closing.
3. Store key holder responsibilities, including call outs when agreed with the Store Manager.
4. Understand store performance against key KPIs and develop a daily plan when leading a shift to address these, communicating the plan to the team.
5. Ensure Costa Collect and Delivery orders are processed within expected standards.

Train and accredit Baristas.

1. Utilize MyCostaLearning.com and other Costa resources to train and coach all new team members.
2. Identify any gaps in training and address them promptly.

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