At a Glance
- Tasks: Join a dynamic team to handle customer requests and process orders in a busy office.
- Company: A leading company serving the European, Middle Eastern, and African markets.
- Benefits: Gain valuable experience in customer service and develop professional skills.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Be the vital link between customers and the company, making a real impact.
- Qualifications: Fluent in German with strong communication and IT skills.
The predicted salary is between 25000 - 32000 £ per year.
CSA is required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market for our clients Photovoltaic and Advanced Materials.
This is a very varied role as we hold our customer base as the most valuable asset of our organisation.
Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important.
Main responsibilities: handling customers requests, processing customer quotations and order entry into SAP; working with a high level of accuracy and attention to detail in order entry, data handling and customer communication building and maintaining customer relationships; completing administrative tasks including e-filing and running reports triaging customer inquiries; routing complex issues (trade compliance, credit/AR, technical documentation) to appropriate partners.
Maintaining records and following documented procedures; Key skills: customer focus responsive to both external customers and colleagues Professional communication skills (phone/email); active listening; service mindset capable to work under pressure and deliver results reliable team player confident in IT skills - ERP (e. g., SAP) and MS Office c...
