At a Glance
- Tasks: Support a high-quality customer service hub with environmental permits and data management.
- Company: Join a forward-thinking team focused on environmental impact.
- Benefits: Earn £15.47 per hour with flexible remote work options after training.
- Other info: Temporary role until March 2027 with potential for extension.
- Why this job: Make a difference in environmental services while developing your skills.
- Qualifications: Strong communication, IT skills, and an interest in the environment are essential.
Location: Lichfield - WS13 8RR
Salary: £15.47 per hour
37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2-3 days a week)
Temporary role until 31st March 2027 (could be extended)
Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river – environmental permits. This includes data entry, responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.
Main Duties and Responsibilities:
- General administration
- Data entry
- Responding to emails and other forms of communication
- Data input and some data analysis
- System input
- Contacting key stakeholders
- Process improvement
- Support with presentations
Skills essential:
- General administration skills
- Data input and analysis
- Excellent communication skills both spoken and written
- Excellent IT skills
Skills Desirable:
- Project management skills
- Ability to evaluate feedback and ensure continuous improvement in processes.
Education:
A good standard of education is required; relevant educational qualifications in business management would be an advantage.
A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).
Customer Service Advisor - Environmental employer: Jobs in Science
Join our dynamic team in Lichfield as a Customer Service Advisor, where your passion for the environment can flourish. We offer a supportive work culture that values employee growth and development, with flexible working arrangements allowing you to balance your professional and personal life. With competitive pay and opportunities to engage in meaningful projects related to environmental permits, this role is perfect for those looking to make a positive impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Environmental
✨Tip Number 1
Get to know the company and its values! Research their environmental initiatives and be ready to chat about how your skills align with their mission. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent spoken and written English, try role-playing common customer service scenarios with a friend. It’ll help you feel more confident during the interview.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Customer Service Advisor - Environmental
Some tips for your application 🫡
Show Your Passion for the Environment:Make sure to highlight any experience or interest you have in environmental issues. We love candidates who are passionate about making a difference, so don’t hold back on sharing your relevant qualifications or experiences!
Tailor Your Application:Take a moment to customise your application for this role. We want to see how your skills in administration, data entry, and communication fit perfectly with what we’re looking for. A little effort goes a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your skills without unnecessary fluff. Remember, clarity is key in customer service!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Jobs in Science
✨Know Your Environmental Stuff
Brush up on your knowledge of environmental issues, especially those related to permits and flood levels. Being able to discuss relevant topics will show your genuine interest and give you an edge over other candidates.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, whether through emails or face-to-face interactions.
✨Demonstrate Your Data Skills
Be ready to talk about your experience with data entry and analysis. Bring specific examples of how you've handled data in the past, and if possible, mention any tools or software you're familiar with that could be relevant to the job.
✨Prepare for Process Improvement Questions
Think about times when you've identified areas for improvement in processes. Be prepared to discuss how you approached these situations and the outcomes, as this shows your proactive attitude and problem-solving skills.
