At a Glance
- Tasks: Support a high-quality customer service hub with various administrative tasks.
- Company: Join a dynamic team focused on environmental permits and customer satisfaction.
- Benefits: Earn £15.46 per hour, enjoy flexible working, and gain valuable experience.
- Other info: Temporary role until March 2027 with potential for extension.
- Why this job: Make a difference while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a good standard of education required.
Location: Lichfield - WS13
Salary: £15.46 per hour
37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2 days a week)
Temporary role until 31st March 2027 (could be extended)
PLEASE NOTE: Candidates with experience/interest/qualifications in the Environment will be at an advantage.
Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river (environmental permits). This could be, for example – following up customer enquiries or tracking planning consultations with local authorities. The role includes data entry; responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.
Main Duties and Responsibilities:
- General administration
- Data entry
- Responding to emails and other forms of communication
- Data input and some data analysis
- System input – tracking information
- Contacting key stakeholders and building good relationships
- Process improvement
- Support with presentations
Skills essential:
- General administration skills
- Data input and analysis
- Excellent communication skills both spoken and written
- Good level of numeracy
- Excellent IT skills
Skills Desirable:
- Project management skills
- Ability to evaluate feedback and ensure continuous improvement in processes.
Education: A good standard of education is required; relevant educational qualifications in business management would be an advantage.
A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).
Customer Service Advisor employer: Jobs in Science
Join an innovative start-up in London that is at the forefront of integrating AI with Materials Science. As a Laboratory Engineer, you will be part of a dynamic and ambitious team, where your contributions will directly impact cutting-edge research and technology development. The company fosters a collaborative work culture, offering opportunities for personal and professional growth while working with state-of-the-art equipment in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jobs in Science.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jobs in Science. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jobs in Science.
How to prepare for a job interview at Jobs in Science
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jobs in Science's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jobs in Science offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
