At a Glance
- Tasks: Join a dynamic team to handle customer requests and build relationships.
- Company: A leading company serving the European, Middle Eastern, and African markets.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with flexible working options.
- Why this job: Make a real impact by connecting customers with our innovative solutions.
- Qualifications: Fluent in German and English, with customer service experience preferred.
CSA is required to work as part of a dynamic team in a busy office serving the whole of the European, Middle Eastern and African Market for our clients Photovoltaic and Advanced Materials. This is a very varied role as we hold our customer base as the most valuable asset of our organisation. Effective customer care accelerates our growth and customer service reps connect everyone in the company to the customer, which makes this role very important.
Main responsibilities:
- Handling customers requests, processing customer quotations and order entry into SAP;
- Working with a high level of accuracy and attention to detail in order entry, data handling and customer communication;
- Building and maintaining customer relationships;
- Completing administrative tasks including e-filing and running reports;
- Triaging customer inquiries; routing complex issues (trade compliance, credit/AR, technical documentation) to appropriate partners;
- Maintaining records and following documented procedures.
Key skills:
- Customer focus;
- Responsive to both external customers and colleagues;
- Professional communication skills (phone/email); active listening; service mindset;
- Capable to work under pressure and deliver results;
- Reliable team player;
- Confident in IT skills - ERP (e.g., SAP) and MS Office;
- Capable to work both under close supervision and independently.
Advantages could be:
- Knowledge of SAP S4 Hana, Excel, Outlook email, MSSharepoint, MSTeams;
- Previous experience in customer service;
- Previous experience in logistics (e.g., air express / airfreight);
- Experience of work abroad;
- Business based qualification.
Key requirements:
- Native speakers or graduates with professional qualifications in German. In addition will need to be fluent in spoken and written English. Additional languages would prove advantageous, e.g., Italian, French or Spanish;
- Previous experience in customer facing role, IT (database handling, elements of statistical analysis, metrics running, etc.) or technical areas.
Working hours: 9am to 5pm with half-hour lunch break.
Hybrid working: 3 days per week office site (Tues/Wed/Thurs). Flexibility to work up to 2 days from home (Mon/Fri).
German Speaking Customer Services Role in Bristol employer: Jobs in Science
Join a vibrant team in a dynamic office environment where your contributions directly impact our growth and customer satisfaction. We prioritise employee development, offering opportunities for professional growth while fostering a collaborative culture that values every team member's input. With a hybrid working model and a focus on work-life balance, this role not only provides meaningful engagement with our diverse customer base but also ensures a rewarding and flexible work experience.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Services Role in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs in Science. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs in Science before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking Customer Services Role in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs in Science:Your cover letter is your chance to shine! Tell us why you want to work at Jobs in Science specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs in Science!
How to prepare for a job interview at Jobs in Science
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
