At a Glance
- Tasks: Support property management with admin tasks, ensuring compliance and excellent service.
- Company: Customer-focused property agency in Edinburgh with a friendly team.
- Benefits: Competitive salary of £28,000 and opportunities for professional growth.
- Other info: Embrace technology and improve efficiency with new systems and AI tools.
- Why this job: Join a small team and make a real difference in property management.
- Qualifications: Strong organisational skills and a passion for delivering excellent service.
Edinburgh
Salary Guide: £28,000
Our client, A Customer Focused Property Agency is looking for an extremely organised, friendly, proactive Admin/Coordinator to join the team.
The purpose of the role is to provide administrative and operational support to the property management team, ensuring that compliance, tenancy administration, maintenance administration, communication, and systems are maintained to a high standard.
The role will play a key part in keeping the Agency organised, compliant and responsive while supporting an exceptional experience for landlords and tenants.
A genuine interest in Property or currently working within a busy Letting Agency is desirable…
Our Client Is Looking For Someone Who
- Loves organisation, systems and attention to detail
- ‘Eye’ for detail
- Enjoys “the boring stuff” and takes pride in getting the details right
- Cares deeply about delivering excellent service to landlords, tenants and colleagues
- Prioritises clear, proactive communication
- Takes ownership of tasks and follows them through to completion
- Enjoys solving problems and finding practical solutions
- Has a positive, can-do attitude
- Remains calm and professional when priorities change
- Enjoys working as part of a supportive team
- Is curious about technology and open to using AI and new systems to improve efficiency
- Happy being part of a very small team
Key Responsibilities
Tenancy Administration
- Prepare tenancy documentation
- Process tenant applications and references
- Manage guarantor documentation
- Prepare move-in packs
- Assist with tenancy renewals and changes
- Maintain accurate records within SME Professional
Compliance Administration
- Monitor compliance diary
- Arrange gas safety inspections
- Arrange EICRs
- Arrange PAT testing where required
- Arrange legionella assessments
- Arrange EPC renewals
- Monitor certification expiry dates
- Follow up outstanding documentation
Maintenance Administration
- Log and monitor maintenance issues
- Liaise with contractors
- Obtain quotations
- Schedule works
- Keep landlords and tenants updated
- Track progress of ongoing jobs
Property Administration
- Coordinate inventories
- Coordinate check-ins and checkouts
- Assist with deposit administration
- Maintain key records
- Arrange utility notifications
- Manage property files and documentation
Customer Service
- Answer telephone enquiries
- Respond to routine email enquiries
- Communicate professionally with landlords, tenants and contractors
- Escalate complex matters where appropriate
Systems & Process Support
- Maintain accurate records in SME Professional
- Support continuous improvement of systems and procedures
- Assist with implementation of new technology and AI tools
- Maintain SharePoint and digital filing structures
Essential Skills & Experience
- Strong administration and organisational skills
- Excellent written and verbal communication skills
- High attention to detail
- Ability to prioritise workload effectively
- Comfortable using technology and learning new systems
- Professional and confident telephone manner
- Ability to work independently and as part of a team
Desirable Experience
- Property management or lettings experience
- SME Professional
- Fixflo
- Inventorybase
- Goodlord/HomeLet referencing
- Knowledge of Scottish residential lettings legislation
- Compliance administration experience
- X
Property Administrator/Coordinator employer: Jobs In Letting
Join a dynamic and supportive property management team in the picturesque town of St Andrews, where you'll enjoy a competitive salary and a Monday to Friday work schedule. Our company fosters a friendly work culture that prioritises employee growth, offering genuine opportunities for career advancement within a well-established business. With a focus on delivering exceptional service, you'll thrive in a role that values your organisational skills and attention to detail while contributing to the management of a diverse residential property portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Property Administrator/Coordinator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Jobs In Letting.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Jobs In Letting? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Jobs In Letting's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Administrator/Coordinator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Administrator/Coordinator role at Jobs In Letting, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Jobs In Letting
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Jobs In Letting operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Jobs In Letting. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Jobs In Letting.
