At a Glance
- Tasks: Lead daily operations and deliver exceptional client experiences in a premium wellness studio.
- Company: Join a luxury wellness brand focused on balance and intentional living.
- Benefits: Competitive salary, 28 days leave, performance bonuses, and access to premium wellness services.
- Other info: Dynamic role with opportunities for personal growth in a high-end environment.
- Why this job: Be the face of a refined sanctuary and elevate client experiences every day.
- Qualifications: 2+ years in management within hospitality or luxury service environments.
The predicted salary is between 40000 - 45000 € per year.
An exciting opportunity for a refined, detail-driven, and commercially minded Operations / Front of House Manager to lead the day-to-day running of a premium private wellness studio in Knightsbridge. This role is ideal for an experienced hospitality, fitness, or luxury service professional who thrives in elevated environments where discretion, service excellence, and consistency define the client experience. You will oversee the full front-of-house and operational function of a beautifully designed wellness space, leading from the front both on the studio floor and behind the scenes. We are looking for someone with a calm, proactive, and solutions-focused approach who can uphold exacting standards while ensuring seamless day-to-day delivery.
The Company: This is a premium private wellness concept creating a refined sanctuary designed to restore balance, elevate daily rituals, and offer a quieter, more intentional way of living. More than a wellness space, the brand brings together movement, recovery, beauty, and hospitality into a seamless, considered experience. Each element is curated with precision, where design, service, and atmosphere exist in harmony to support both physical and mental wellbeing. The approach is rooted in discretion, intimacy, and a deep understanding of members’ lifestyles, offering a space where wellness is not performative, but instinctive. The environment is designed for clients who seek alignment, not excess, and a space that integrates effortlessly into daily life.
The Basics:
- £40,000 - £45,000 salary, depending on experience
- Full-time role (40 hours per week minimum)
- Based on-site in Knightsbridge, London
- Flexibility required for early, late, weekend, and occasional out-of-hours work
- 28 days annual leave including bank holidays
- Performance-based bonus opportunities
- Perks: access to premium wellness services, development opportunities, and a high-end brand environment
The Role:
- Front of House Leadership + Client Experience
- Act as the face of the studio, delivering an exceptional, discreet, and highly personalised client experience
- Build trusted relationships with members, ensuring a seamless and intuitive level of service
- Maintain an atmosphere of calm, consistency, and understated luxury
- Handle all client interactions with professionalism, warmth, and discretion
- Uphold the tone, energy, and standards of the studio experience at all times
- Operations Management
- Oversee the smooth and seamless day-to-day running of the studio
- Maintain immaculate standards of presentation, cleanliness, and ambience
- Manage bookings, schedules, systems, and daily operational flow
- Ensure all internal processes are efficient, consistent, and aligned with brand standards
- Liaise with suppliers and partners with professionalism and precision
- Team Leadership + Culture
- Lead, support, and develop the front-of-house team
- Set expectations for tone, service, and attention to detail
- Manage rotas, shift planning, and team coordination
- Support recruitment, onboarding, and ongoing training
- Foster a calm, aligned, and high-performing team culture
- Commercial Awareness + Growth
- Support retention and client engagement through exceptional service delivery
- Ensure members are consistently introduced to relevant offerings and services
- Monitor operational performance and key metrics
- Identify opportunities to enhance the client journey and experience
- Contribute ideas that elevate service, environment, and brand presence
- Brand Standards + Environment
- Ensure every element of the studio reflects a premium, considered standard
- Oversee presentation of all front-facing areas, retail, and member spaces
- Maintain alignment with brand tone across all touchpoints
- Support the execution of in-studio experiences and seasonal moments
- Administration + Reporting
- Manage daily operational administration and reporting
- Track team hours and support payroll processes
- Maintain accuracy across booking and client systems
- Ensure compliance with health, safety, and internal procedures
The Person:
- Essential:
- Minimum 2 years’ management experience in hospitality, wellness, fitness, or luxury service environments
- Strong background in front-of-house or operations leadership roles
- Exceptional attention to detail and pride in presentation and service
- Calm, composed, and highly professional manner
- Natural ability to lead by example and set cultural tone
- Strong organisational and operational capability
- Confident working in premium, client-led environments where discretion is key
- Flexible approach to working hours and operational needs
- Passion for elevated service, wellness, and considered luxury experiences
- Desirable:
- Previous experience in a Studio Manager, Operations Manager, or Front of House leadership role
- Experience within luxury wellness, hospitality, or members’ clubs
- Familiarity with booking, CRM, or studio management systems
- Exposure to high-end, design-led service environments
Your recruiter for this role is a specialist fitness and wellness recruitment consultant, and can be contacted simply by applying for this role below. The agency specialises in hundreds of fitness and wellness jobs across the UK. If you are keen to be considered please apply now. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Operations/FoH Manager employer: Jobs in Fitness
Join a premium private wellness studio in the heart of Knightsbridge, where we prioritise service excellence and a refined client experience. As an Operations/FoH Manager, you will thrive in a supportive work culture that values discretion and attention to detail, while enjoying competitive benefits such as a generous salary, performance bonuses, and access to exclusive wellness services. We are committed to your professional growth, offering development opportunities in a beautifully designed environment that promotes both personal and professional wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Operations/FoH Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the wellness and hospitality sectors. Attend industry events or workshops to meet potential employers and showcase your passion for elevated service.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you understand their commitment to discretion and client experience by sharing relevant examples from your past roles.
✨Tip Number 3
Practice your pitch! Be ready to explain how your calm, proactive approach can enhance their operations. Highlight your attention to detail and ability to maintain high standards under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our premium wellness community.
We think you need these skills to ace Operations/FoH Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for wellness and how it aligns with our brand's ethos.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality or wellness. We’re looking for someone who understands the nuances of delivering exceptional service, so be specific about your past roles and achievements that relate to this.
Be Detail-Driven:Since we value attention to detail, ensure your application is polished and free from errors. A well-structured application reflects your commitment to excellence, which is exactly what we’re after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jobs in Fitness
✨Know the Brand Inside Out
Before your interview, dive deep into the wellness studio's ethos and offerings. Understand their approach to client experience and how they integrate wellness into daily life. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As an Operations/FoH Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your calm and proactive approach. Highlight specific situations where you fostered a positive culture or resolved conflicts, as this will resonate well with their emphasis on team dynamics.
✨Emphasise Attention to Detail
Given the premium nature of the studio, attention to detail is crucial. Be ready to discuss how you maintain high standards in service and presentation. Share anecdotes that illustrate your meticulousness, whether it's about managing bookings or ensuring the ambience is just right for clients.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions. Ask about their vision for the studio's growth or how they measure client satisfaction. This not only shows your interest but also gives you insight into whether this is the right fit for you.
