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- Tasks: Support daily spa operations while delivering exceptional guest experiences.
- Company: Join a luxury wellness experience in vibrant Notting Hill.
- Benefits: Competitive salary, access to wellness classes and treatments.
- Other info: Flexible shifts, including weekends, with great career growth potential.
- Why this job: Combine your passion for wellness with operational excellence in a dynamic environment.
- Qualifications: Experience in hospitality or wellness, strong organisational skills required.
The predicted salary is between 33000 - 35000 £ per year.
Are you passionate about movement, wellness, and operational excellence? Do you thrive in a luxury hospitality environment where both guest experience and behind-the-scenes organisation are key? We are looking for a Spa Operations Assistant to support the day-to-day running of The Method, a new wellness experience in Notting Hill. This is a unique opportunity for someone who enjoys a hybrid role - delivering exceptional front-of-house service while also taking ownership of key wellness operations such as scheduling, client journey, stock management, and treatment coordination.
This role sits under the Operations Manager and plays a vital part in ensuring the spa runs smoothly, efficiently, and to the highest standards.
Salary: £33-35,000
Location: Notting Hill, London
Working hours: 40 hours per week, on a shift basis, including some weekends
The Responsibilities:
- Balance guest-facing responsibilities with operational oversight, ensuring a seamless and elevated experience across all touchpoints.
- Deliver exceptional front-of-house service, welcoming guests and supporting with spa and studio bookings.
- Act as a key point of contact within the spa, ensuring smooth daily operations and a premium guest journey.
- Support the Operations Manager with rota planning, ensuring appropriate staffing levels across spa and wellness services.
- Manage stock levels for spa products, consumables, and retail, placing orders and maintaining supplier relationships.
- Coordinate treatment schedules and therapist availability to maximise efficiency and guest satisfaction.
- Maintain accurate records of bookings, stock, and operational processes using internal systems.
- Assist with onboarding and supporting spa team members to ensure consistency in service delivery.
- Work closely with fitness, marketing, and concierge teams to align on promotions, events, and wellness offerings.
- Monitor spa standards, ensuring cleanliness, presentation, and compliance with health and safety regulations.
- Support opening and closing procedures, ensuring the space is fully operational and secure.
The Person:
- Strong organisational skills with a passion for hospitality and wellness.
- Warm, professional, and highly organised, with the ability to manage both guest interactions and operational tasks.
- Previous experience in a spa, wellness, or luxury hospitality environment is preferred.
- Strong understanding of spa operations, including scheduling, stock control, and service delivery.
- Proactive and detail-oriented, with the ability to anticipate needs and solve problems efficiently.
- Passionate about health, fitness, and wellbeing, with an appreciation for luxury service standards.
- Confident communicator, able to liaise effectively with guests, therapists, and senior management.
- Tech-savvy, comfortable using booking systems (mindbody experience is preferred), spreadsheets, and operational tools.
- Able to multitask and thrive in a fast-paced, high-end environment.
- Flexible availability, including weekends and evenings, to meet the needs of the business.
Spa Operations Assistant in London employer: Jobs in Fitness
Contact Detail:
Jobs in Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Operations Assistant in London
✨Tip Number 1
Get to know the spa and its vibe! Before your interview, spend some time researching The Method. Familiarise yourself with their services and ethos so you can show genuine enthusiasm and understanding during your chat.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to guest service and operational tasks. Think of examples from your past experiences that highlight your organisational skills and passion for wellness.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed in the role, plus it shows your proactive approach!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Operations Assistant in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for wellness and hospitality shine through in your application. Share any relevant experiences that highlight your love for movement and operational excellence, as this is key to standing out!
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Spa Operations Assistant role. Highlight your organisational skills, guest service experience, and any previous work in luxury environments to catch our eye.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for The Method. Be specific about how your background in spa operations or hospitality can contribute to delivering exceptional guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Jobs in Fitness
✨Know Your Wellness Stuff
Make sure you brush up on your knowledge of wellness and spa operations. Familiarise yourself with common treatments, products, and the overall guest experience. This will not only show your passion but also help you answer questions confidently.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or stock levels. Be ready to discuss how you prioritise tasks in a busy environment.
✨Practice Your People Skills
As a Spa Operations Assistant, you'll be interacting with guests and team members regularly. Practice your communication skills and think of scenarios where you've provided excellent customer service. This will help you demonstrate your warm and professional approach during the interview.
✨Be Tech-Savvy
Familiarise yourself with booking systems like Mindbody and any other operational tools mentioned in the job description. If you have experience using similar software, be prepared to discuss it. Showing that you're tech-savvy will give you an edge!