Are you a wellbeing enthusiast who loves interacting with people, or are you starting your journey within the health and wellness space? Do you have exceptional customer service skills and a passion for creating a welcoming, elevated and positive guest experience? We are hiring a part-time Front of House for a new luxury wellness concept launching in Central London. This is an exciting opportunity to join a pre-launch team helping to shape a next-generation destination focused on health, recovery, fitness and holistic wellbeing. Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey. This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one. You will support day-to-day operations, guest communications and studio presentation, ensuring the space runs smoothly and reflects the brand’s premium standards at all times. ● 16 hours per week, primarily covering weekend shifts. Core hours will be between 08:30-18:30 on Saturdays and Sundays, depending on the shift pattern. ● Deliver an exceptional guest experience across all communication channels, including face-to-face interactions, phone, email, SMS, website enquiries and social media. Manage and respond to inbound communications, including DMs, membership queries, support requests and general enquiries, ensuring timely follow-up and accurate logging. Support guests with bookings, class information, studio policies and general navigation of services. Liaise with the wider team to resolve guest requests efficiently, including scheduling issues, lost property and operational support queries. Assist guests in understanding services, offerings and how to get the most out of their experience. Monitor and respond to guest feedback across in-studio and online platforms. Support opening and closing procedures for the studio. The ideal candidate is warm, approachable and naturally people-focused, with a genuine passion for service and wellbeing. Emotional intelligence and the ability to remain calm under pressure. A naturally service-led attitude with a desire to create exceptional guest experiences. Flexibility to work shift patterns, including weekends. Good computer literacy and confidence using digital systems. Help shape the guest experience, culture and service standards from day one. Opportunity to grow with a new and expanding concept in the wellness space. Be part of a team focused on wellbeing, connection and elevated service. Your recruiter for this role is Charlotte Wood, Recruitment Consultant at Jobs In.
Part Time Customer Service Concierge in London employer: Jobs in Fitness
Join a pioneering luxury wellness destination in Chelsea, where you will have the unique opportunity to shape a transformative guest experience from the ground up. With a strong focus on employee development and a vibrant team culture, this role offers significant growth potential as the business expands across London. Embrace a dynamic work environment that values exceptional service and operational excellence, making it an ideal place for passionate hospitality leaders to thrive.
