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- Tasks: Lead daily operations and deliver exceptional client experiences in a premium wellness studio.
- Company: Join a luxury wellness brand focused on balance and intentional living.
- Benefits: Competitive salary, 28 days leave, performance bonuses, and access to premium wellness services.
- Other info: Flexible hours and opportunities for professional development in a high-end setting.
- Why this job: Be the face of a refined sanctuary and elevate client experiences in a calm environment.
- Qualifications: 2+ years in hospitality or luxury service management with strong leadership skills.
The predicted salary is between 40000 - 45000 £ per year.
An exciting opportunity for a refined, detail-driven, and commercially minded Operations / Front of House Manager to lead the day-to-day running of a premium private wellness studio in Knightsbridge. This role is ideal for an experienced hospitality, fitness, or luxury service professional who thrives in elevated environments where discretion, service excellence, and consistency define the client experience. You will oversee the full front-of-house and operational function of a beautifully designed wellness space, leading from the front both on the studio floor and behind the scenes. We are looking for someone with a calm, proactive, and solutions-focused approach who can uphold exacting standards while ensuring seamless day-to-day delivery.
The Company: This is a premium private wellness concept creating a refined sanctuary designed to restore balance, elevate daily rituals, and offer a quieter, more intentional way of living. More than a wellness space, the brand brings together movement, recovery, beauty, and hospitality into a seamless, considered experience. Each element is curated with precision, where design, service, and atmosphere exist in harmony to support both physical and mental wellbeing. The approach is rooted in discretion, intimacy, and a deep understanding of members’ lifestyles, offering a space where wellness is not performative, but instinctive. The environment is designed for clients who seek alignment, not excess, and a space that integrates effortlessly into daily life.
The Basics:
- £40,000 - £45,000 salary, depending on experience
- Full-time role (40 hours per week minimum)
- Based on-site in Knightsbridge, London
- Flexibility required for early, late, weekend, and occasional out-of-hours work
- 28 days annual leave including bank holidays
- Performance-based bonus opportunities
- Perks: access to premium wellness services, development opportunities, and a high-end brand environment
The Role:
- Front of House Leadership + Client Experience
- Act as the face of the studio, delivering an exceptional, discreet, and highly personalised client experience
- Build trusted relationships with members, ensuring a seamless and intuitive level of service
- Maintain an atmosphere of calm, consistency, and understated luxury
- Handle all client interactions with professionalism, warmth, and discretion
- Uphold the tone, energy, and standards of the studio experience at all times
- Oversee the smooth and seamless day-to-day running of the studio
- Maintain immaculate standards of presentation, cleanliness, and ambience
- Manage bookings, schedules, systems, and daily operational flow
- Ensure all internal processes are efficient, consistent, and aligned with brand standards
- Liaise with suppliers and partners with professionalism and precision
- Lead, support, and develop the front-of-house team
- Set expectations for tone, service, and attention to detail
- Manage rotas, shift planning, and team coordination
- Support recruitment, onboarding, and ongoing training
- Foster a calm, aligned, and high-performing team culture
- Support retention and client engagement through exceptional service delivery
- Ensure members are consistently introduced to relevant offerings and services
- Monitor operational performance and key metrics
- Identify opportunities to enhance the client journey and experience
- Contribute ideas that elevate service, environment, and brand presence
- Ensure every element of the studio reflects a premium, considered standard
- Oversee presentation of all front-facing areas, retail, and member spaces
- Maintain alignment with brand tone across all touchpoints
- Support the execution of in-studio experiences and seasonal moments
- Manage daily operational administration and reporting
- Track team hours and support payroll processes
- Maintain accuracy across booking and client systems
- Ensure compliance with health, safety, and internal procedures
The Person:
- Essential:
- Minimum 2 years’ management experience in hospitality, wellness, fitness, or luxury service environments
- Strong background in front-of-house or operations leadership roles
- Exceptional attention to detail and pride in presentation and service
- Calm, composed, and highly professional manner
- Natural ability to lead by example and set cultural tone
- Strong organisational and operational capability
- Confident working in premium, client-led environments where discretion is key
- Flexible approach to working hours and operational needs
- Passion for elevated service, wellness, and considered luxury experiences
- Previous experience in a Studio Manager, Operations Manager, or Front of House leadership role
- Experience within luxury wellness, hospitality, or members’ clubs
- Familiarity with booking, CRM, or studio management systems
- Exposure to high-end, design-led service environments
Your recruiter for this role is a specialist fitness and wellness recruitment consultant, and can be contacted simply by applying for this role below. The agency specialises in hundreds of fitness and wellness jobs across the UK. If you are keen to be considered please apply now. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Operations/FoH Manager in London employer: Jobs in Fitness
Contact Detail:
Jobs in Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations/FoH Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the wellness and hospitality sectors. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show up in style! When you land an interview, make sure you embody the brand's ethos. Dress the part and bring that calm, composed energy they’re looking for. Remember, first impressions count, especially in premium environments.
✨Tip Number 3
Prepare to impress! Research the company thoroughly and think about how your experience aligns with their values. Be ready to share specific examples of how you've maintained high standards and delivered exceptional service in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind as they make their decision.
We think you need these skills to ace Operations/FoH Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for wellness and service.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or wellness. We’re looking for someone who understands the nuances of a premium environment, so connect your past roles to what we do at StudySmarter.
Be Detail-Driven: Since we value attention to detail, ensure your application is polished and free from errors. Double-check everything from spelling to formatting. It shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Jobs in Fitness
✨Know the Brand Inside Out
Before your interview, dive deep into the wellness studio's ethos and offerings. Understand their approach to client experience and how they integrate luxury with wellness. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your management experience and how you've led teams in high-pressure environments. Share specific examples of how you've fostered a positive team culture and maintained high standards of service. This will highlight your ability to lead from the front, which is crucial for this role.
✨Demonstrate Attention to Detail
Since this position requires exceptional attention to detail, come ready with examples of how you've ensured immaculate presentation and service in previous roles. Whether it's maintaining cleanliness or managing bookings, showing that you take pride in every aspect will resonate well with the interviewers.
✨Prepare Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the studio's future plans or how they measure client satisfaction. This not only shows your interest but also your proactive mindset in contributing to the studio's success.