At a Glance
- Tasks: Be the welcoming face of a premium wellness studio, creating exceptional member experiences.
- Company: Luxury fitness and wellness studio focused on health and exceptional service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible hours with early mornings, evenings, and weekends required.
- Why this job: Join a vibrant team and make a real impact in the wellness community.
- Qualifications: 2+ years in customer-facing roles, ideally in luxury hospitality or wellness.
The predicted salary is between 28000 - 30000 £ per year.
Are you passionate about health, wellness, and exceptional service? Do you thrive in a luxury hospitality environment where every member experience matters? We are looking for a full-time Front Desk Executive to be the welcoming face of a premium wellness and fitness studio. This is a unique opportunity for someone who loves interacting with people, promoting wellness, and delivering world-class service in a high-end, feel-good fitness and wellness setting.
The Basics:
- Salary: £28-£30k (depending on experience)
- Location: Marylebone
- Working hours: Full-time must be free early morning, evenings and weekends.
The Responsibilities:
- As a Front Desk Executive, you will be the first point of contact for existing and potential members, creating a warm and seamless experience.
- Welcome members and guests upon arrival, providing a professional and friendly first impression.
- Assist clients with check-ins, bookings, and scheduling enquiries.
- Support community growth by helping convert new visitors into members.
- Build positive relationships with members, remembering preferences and proactively addressing needs.
- Serve premium refreshments, such as coffee and smoothies, ensuring each interaction feels personal and high-end.
- Maintain the reception and lounge areas, ensuring cleanliness, organisation, and luxury standards.
- Manage incoming calls and emails, providing timely and accurate responses to all enquiries.
- Monitor and restock supplies for reception, refreshment bar, and studio amenities.
- Support the Studio Manager and trainers with administrative tasks and operational flow.
- Communicate member feedback or concerns to continuously enhance the member experience.
- Assist in executing special events, brand activations, or promotions, ensuring seamless experiences for attendees.
The Person:
- We are looking for someone who embodies hospitality, wellbeing, and excellence in service.
- Warm, personable, and detail-oriented, with a genuine passion for delivering an exceptional member experience.
- Previous customer-facing experience (2+ years), ideally in luxury hospitality, premium retail, or high-end wellness environments.
- Excellent communication and interpersonal skills, with a proven ability to multitask while staying highly organised.
- Fluency in English; additional languages are a plus.
- Comfortable using studio booking and scheduling software; proficient in Google Workspace, Microsoft Office, Notion, and calendar management.
- Comfortable leveraging AI tools to enhance productivity, streamline communications, and improve operational efficiency.
Full-time Front Desk Executive in London employer: Jobs in Fitness
Join a vibrant team at our premium wellness and fitness studio in Marylebone, where we prioritise health, wellness, and exceptional service. As a Front Desk Executive, you'll enjoy a supportive work culture that values personal connections and professional growth, with opportunities to enhance your skills in a luxury environment. Our commitment to employee wellbeing is reflected in competitive salaries, flexible working hours, and a focus on creating a feel-good atmosphere for both staff and members.
StudySmarter Expert Advice🤫
We think this is how you could land Full-time Front Desk Executive in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jobs in Fitness. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jobs in Fitness
Don't be shy about reaching out to Jobs in Fitness directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Full-time Front Desk Executive in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jobs in Fitness and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jobs in Fitness
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
