At a Glance
- Tasks: Deliver exceptional guest experiences and support Food & Beverage offerings in a luxury wellness environment.
- Company: Join a new luxury wellness destination launching in Sloane Square.
- Benefits: Competitive salary, opportunity for growth, and a beautifully designed workspace.
- Other info: Flexible shifts, including weekends, in a dynamic and supportive team.
- Why this job: Be part of shaping a next-gen wellness concept from day one.
- Qualifications: Passion for service, health, and wellness; customer service experience preferred.
The predicted salary is between 30000 - 33000 £ per year.
Are you a wellbeing enthusiast who loves interacting with people, or are you starting your journey within the health and wellness space? Do you have exceptional customer service skills and a passion for creating a welcoming, elevated and positive guest experience? We are hiring x2 full-time Concierge Team Members with a Food & Beverage focus for a new luxury wellness concept launching in Sloane Square. This is an exciting opportunity to join a pre-launch team helping to shape a next-generation destination focused on health, recovery, fitness and holistic wellbeing.
The Company: A new luxury wellness destination is launching in Sloane Square, designed to integrate fitness, recovery, therapy and holistic wellbeing within an intentionally curated environment. Every detail of the experience has been thoughtfully considered — from service and communication to the physical space itself — to create a welcoming, restorative and elevated guest journey. This is a pre-launch concept with ambitious plans for growth, offering a unique opportunity to join at the earliest stage and help shape the culture, service standards and guest experience from day one.
The Role: As a Concierge Team Member with a Food & Beverage focus, you will be one of the first points of contact for all guests and play a key role in delivering an exceptional, consistent and welcoming experience. Alongside providing a high level of customer service, you will support the day-to-day Food & Beverage offering, serving shakes, soups, baked goods and other refreshments during studio hours. You will also work closely with the Kitchen Manager to support F&B ordering, health & safety compliance and waste management, helping to ensure the studio runs smoothly and maintains the brand’s premium standards at all times.
- Salary: £30,000-£33,000 per annum
- Full-time: 40 hours per week
- Start date: Monday, 23rd November 2026
- Weekend availability required
- Location: Sloane Square
Key Responsibilities:
- Deliver an exceptional guest experience and provide a warm, welcoming and professional first impression.
- Welcome guests and support them throughout their visit.
- Serve Food & Beverage offerings including shakes, soups, baked goods and other refreshments during studio hours.
- Support guests with bookings, class information, studio policies and general navigation of services.
- Manage guest enquiries and provide accurate information across relevant communication channels.
- Liaise with the wider team to resolve guest requests efficiently.
- Work closely with the Kitchen Manager on F&B ordering and stock requirements.
- Support health & safety compliance across the F&B offering.
- Assist with waste management and maintain high standards of cleanliness and organisation.
- Maintain a clean, organised and welcoming environment at all times.
- Support opening and closing procedures.
- Assist with day-to-day operational tasks across the studio as required.
- Help maintain the elevated service standards and overall guest experience of the brand.
The Person: The ideal candidate is warm, approachable and naturally people-focused, with a genuine passion for service and wellbeing. They will likely demonstrate:
- A strong interest in health, fitness, wellness and lifestyle experiences.
- Excellent interpersonal and communication skills.
- Previous experience in a customer-facing role, ideally within hospitality, F&B, retail, wellness or a similar environment.
- F&B experience is preferred but not essential.
- A proactive, solutions-focused mindset with strong attention to detail.
- A naturally service-led attitude with a desire to create exceptional guest experiences.
- Confidence working in a fast-paced environment and managing multiple tasks.
- Strong standards around cleanliness, organisation and presentation.
- Flexibility to work shift patterns, including weekends.
- Good computer literacy and confidence using digital systems.
Why Join? Be part of a luxury wellness concept at pre-launch stage. Help shape the guest experience, culture and service standards from day one. Work in a beautifully designed, high-end wellness environment. Opportunity to grow with a new and expanding concept in the wellness space. Be part of a team focused on wellbeing, connection and elevated service. Play a key role in helping establish the F&B offering and wider guest experience. This is a rare opportunity to join at the earliest stage of a growing concept and play a meaningful role in shaping its future.
Concierge Team Member (Food & Beverage Focus) in London employer: Jobs in Fitness
Join a pioneering luxury wellness destination in Chelsea, where you will have the unique opportunity to shape a transformative guest experience from the ground up. With a strong focus on employee development and a vibrant team culture, this role offers significant growth potential as the business expands across London. Embrace a dynamic work environment that values exceptional service and operational excellence, making it an ideal place for passionate hospitality leaders to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Team Member (Food & Beverage Focus) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jobs in Fitness. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jobs in Fitness
Don't be shy about reaching out to Jobs in Fitness directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge Team Member (Food & Beverage Focus) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jobs in Fitness and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jobs in Fitness
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
