Are you a dynamic hospitality or wellness leader ready to step into a senior operational role within a fast-growing luxury concept? Do you thrive in high-performance environments, love building teams, and excel at delivering exceptional guest experiences?
We are hiring an Assistant General Manager for a new luxury wellness concept launching in Central London. This is a rare pre‑launch opportunity to help shape a category-defining destination focused on fitness, recovery, therapy and holistic wellbeing.
The Company:
A new luxury wellness destination is launching in Central London, designed to seamlessly integrate fitness, recovery, therapy and elevated hospitality within a beautifully curated environment.
Every detail of the experience is intentionally designed — from service standards and team culture to sensory environment and guest journey — to create a premium, restorative and transformative space.
The business is pre‑launch, with ambitious growth plans and a strong focus on scaling a high‑end wellness offering across London and beyond.
The Role:
As Assistant General Manager, you will support the General Manager in the day‑to‑day leadership of the studio, ensuring operational excellence, outstanding guest experience and strong commercial performance.
You will play a key role in embedding systems, developing the team, and maintaining high standards across all departments, while also acting as a senior leader on‑site.
This is a hands‑on leadership role requiring both strategic thinking and operational delivery.
- Salary: £35,000–£40,000 per year
- Full‑time role
- Start date: Mid‑September 2026
- Weekend availability required
- Location: Sloane Square
Key Responsibilities:
- Support the General Manager in overseeing all day‑to‑day studio operations and ensuring seamless execution across all departments.
- Act as a senior leader on‑site, setting the tone for service, culture and operational excellence.
- Deliver an exceptional guest experience and ensure consistency across all touchpoints.
- Assist in managing P&L performance, including revenue, cost control and operational efficiency.
- Support recruitment, onboarding and development of a high‑performing front‑line team.
- Help implement systems, processes and procedures to support scalability and growth.
- Monitor KPIs and contribute to performance reporting and improvement strategies.
- Oversee scheduling, staffing and operational coordination across departments.
- Liaise with instructors, therapists and external partners to ensure smooth daily delivery.
- Support membership growth, retention and guest engagement initiatives.
- Ensure compliance with health, safety and operational standards at all times.
- Step into leadership coverage when required, acting as point of contact in the absence of the General Manager.
The Person:
The ideal candidate is a confident, commercially minded operator with strong leadership capability and a passion for wellness, hospitality and premium guest experience.
They will likely demonstrate:
- Experience in an Assistant General Manager, Operations Manager or senior supervisory role.
- Background in boutique fitness, luxury wellness, hospitality or premium service‑led environments.
- Strong leadership skills with experience supporting and developing teams.
- Good commercial awareness with exposure to KPIs, budgets or revenue targets.
- A hands‑on approach combined with the ability to think operationally and strategically.
- Strong organisational skills and attention to detail.
- Excellent communication skills and the ability to work closely with senior leadership.
- A guest‑first mindset and commitment to elevated service standards.
- Calm, solutions‑focused approach in fast‑paced environments.
- Flexibility to work shifts, including weekends.
Why Join?
- Join a luxury wellness concept at pre‑launch stage.
- Work closely with senior leadership and the founding team.
- Play a key role in shaping operations, culture and guest experience.
- Strong progression potential as the business expands.
- Be part of building a category‑defining wellness destination from the ground up.
