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- Tasks: Lead operations for high-end wellness studios, ensuring top-notch customer experiences.
- Company: Join a network of premium wellness studios in vibrant London.
- Benefits: Enjoy a competitive salary, 25 days leave, and complimentary class memberships.
- Why this job: Be at the forefront of operational excellence in a dynamic, customer-focused environment.
- Qualifications: 1-2 years in operations management; strong leadership and problem-solving skills required.
- Other info: Work closely with the Head of Operations and lead special projects.
The predicted salary is between 40000 - 84000 £ per year.
We are seeking an experienced and proactive Head of Studio Operations to oversee the seamless delivery of exceptional customer experiences across a network of high-end wellness studios in London. This role is central to ensuring operational excellence, managing studio standards, and maintaining a cohesive, customer-focused environment.
- Salary: £50-60,000 (experience dependent)
- Working Hours: 40 hours p/w (minimum)
- Leave: 25 Days per annum (plus bank holidays).
- Complimentary membership to all classes.
Reporting to:
• Head of Operations + Business Development
The Role…
The Head of Studio Operations will lead the operational efforts to maintain the highest standards across all studios. This hands-on role requires strategic oversight, attention to detail, and the ability to manage teams and third-party vendors effectively. Key responsibilities include:
Operational Excellence
- Maintain and update a comprehensive operations manual, ensuring clear standards and practices are in place for all locations.
- Oversee the studio operations budget, balancing cost efficiency with necessary investments to support optimal performance.
- Manage health and safety compliance across all studios, ensuring certifications are up-to-date and accessible.
- Develop and oversee a proactive maintenance schedule, ensuring all facilities and equipment are well-maintained and fully operational.
- Streamline and standardise operational processes across locations to enhance efficiency and scalability.
- Manage inventory and supplies, ensuring timely replenishment and addressing operational issues, such as equipment repairs, promptly.
- Build and maintain relationships with landlords, building managers, and third-party suppliers.
Team Leadership
- Lead, mentor, and support the operations team to ensure clarity of responsibilities and alignment with company goals.
- Conduct weekly walkthroughs at all locations, assessing standards and identifying opportunities for improvement.
- Foster a culture of accountability and proactive communication within the team to ensure operational issues are addressed efficiently.
Cleaning and Maintenance Standards
- Oversee the performance of external cleaning providers, ensuring adherence to high cleanliness standards through regular monitoring and feedback.
- Manage deep-cleaning schedules and ensure quality outcomes, addressing performance gaps when necessary.
Customer Experience and Emergencies
- Act as a key stakeholder in resolving in-the-moment operational issues, ensuring timely and effective communication with studio teams and leadership.
- Collaborate with marketing and guest experience teams on in-studio branding initiatives and campaign rollouts.
Special Projects
- Lead special projects, including renovations or major works, ensuring delivery within budget, timeline, and quality expectations.
The Person…
- Strong Leadership and people management skills.
- Proven experience no less than 1-2 years in operations management, within the wellness, hospitality, or similar industry.
- Strong leadership skills with the ability to inspire and manage a diverse team effectively.
- Exceptional problem-solving and decision-making abilities, with a focus on continuous improvement.
- Excellent communication and interpersonal skills to collaborate across departments and with external partners.
- Proficiency in operational software and tools for analysis, reporting, and process optimisation.
- Exceptional service standards and customer focus.
- Good organisational and administrative skills.
- Strong knowledge of Microsoft packages (Windows, Excel, Outlook, Internet).
- A confident and clear communicator.
- Excellent attention to detail.
- Well presented with good written and spoken English.
- Self-motivated, self-sufficient, enthusiastic team player and contributor.
- Self-driven with a positive attitude and a clear focus on high quality and business profit.
Your recruiter for this role is Heloise Nangle, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
#J-18808-Ljbffr
Head of Studio Operations employer: Jobs in Fitness
Contact Detail:
Jobs in Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Studio Operations
✨Tip Number 1
Familiarize yourself with the wellness industry standards and best practices. Understanding what operational excellence looks like in high-end wellness studios will give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the wellness and hospitality sectors. Building relationships with industry peers can provide insights and potentially lead to referrals that may help you land the job.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved operational processes or customer experiences.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we operate will allow you to align your answers with our company culture during the interview process.
We think you need these skills to ace Head of Studio Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within the wellness or hospitality sectors. Emphasize leadership roles and any specific achievements that demonstrate your ability to maintain high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer experience. Mention specific examples of how you've successfully managed teams and improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in problem-solving, team leadership, and communication. Provide examples of how you've used these skills to drive operational success and enhance customer satisfaction.
Showcase Your Knowledge: Demonstrate your understanding of the wellness industry and operational best practices. Mention any relevant software tools you are proficient in and how they have helped you optimize processes in past positions.
How to prepare for a job interview at Jobs in Fitness
✨Showcase Your Leadership Skills
As a Head of Studio Operations, strong leadership is crucial. Be prepared to share specific examples of how you've successfully led teams in the past, highlighting your ability to inspire and manage diverse groups effectively.
✨Demonstrate Operational Excellence
Discuss your experience with maintaining high operational standards. Prepare to talk about how you've developed and updated operations manuals, managed budgets, and ensured compliance with health and safety regulations in previous roles.
✨Highlight Problem-Solving Abilities
This role requires exceptional problem-solving skills. Think of instances where you've faced operational challenges and how you resolved them. Be ready to explain your thought process and the outcomes of your decisions.
✨Emphasize Customer Experience Focus
Customer experience is central to this position. Share examples of how you've collaborated with teams to enhance customer satisfaction and address operational issues promptly. Show that you understand the importance of a cohesive, customer-focused environment.
