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- Tasks: Lead daily operations and deliver exceptional client experiences in a premium wellness studio.
- Company: Join a luxury wellness brand focused on balance and intentional living.
- Benefits: Competitive salary, 28 days leave, performance bonuses, and access to premium wellness services.
- Other info: Flexible hours and opportunities for professional growth in a high-end environment.
- Why this job: Be the face of a refined sanctuary and elevate client experiences every day.
- Qualifications: 2+ years in hospitality or luxury service management with a keen eye for detail.
The predicted salary is between 40000 - 45000 £ per year.
An exciting opportunity for a refined, detail-driven, and commercially minded Operations / Front of House Manager to lead the day-to-day running of a premium private wellness studio in Knightsbridge. This role is ideal for an experienced hospitality, fitness, or luxury service professional who thrives in elevated environments where discretion, service excellence, and consistency define the client experience. You will oversee the full front-of-house and operational function of a beautifully designed wellness space, leading from the front both on the studio floor and behind the scenes. We are looking for someone with a calm, proactive, and solutions-focused approach who can uphold exacting standards while ensuring seamless day-to-day delivery.
The Company: This is a premium private wellness concept creating a refined sanctuary designed to restore balance, elevate daily rituals, and offer a quieter, more intentional way of living. More than a wellness space, the brand brings together movement, recovery, beauty, and hospitality into a seamless, considered experience. Each element is curated with precision, where design, service, and atmosphere exist in harmony to support both physical and mental wellbeing. The approach is rooted in discretion, intimacy, and a deep understanding of members’ lifestyles, offering a space where wellness is not performative, but instinctive. The environment is designed for clients who seek alignment, not excess, and a space that integrates effortlessly into daily life.
The Basics:
- £40,000 - £45,000 salary, depending on experience
- Full-time role (40 hours per week minimum)
- Based on-site in Knightsbridge, London
- Flexibility required for early, late, weekend, and occasional out-of-hours work
- 28 days annual leave including bank holidays
- Performance-based bonus opportunities
- Perks: access to premium wellness services, development opportunities, and a high-end brand environment
The Role:
- Front of House Leadership + Client Experience
- Act as the face of the studio, delivering an exceptional, discreet, and highly personalised client experience
- Build trusted relationships with members, ensuring a seamless and intuitive level of service
- Maintain an atmosphere of calm, consistency, and understated luxury
- Handle all client interactions with professionalism, warmth, and discretion
- Uphold the tone, energy, and standards of the studio experience at all times
- Oversee the smooth and seamless day-to-day running of the studio
- Maintain immaculate standards of presentation, cleanliness, and ambience
- Manage bookings, schedules, systems, and daily operational flow
- Ensure all internal processes are efficient, consistent, and aligned with brand standards
- Liaise with suppliers and partners with professionalism and precision
- Lead, support, and develop the front-of-house team
- Set expectations for tone, service, and attention to detail
- Manage rotas, shift planning, and team coordination
- Support recruitment, onboarding, and ongoing training
- Foster a calm, aligned, and high-performing team culture
- Support retention and client engagement through exceptional service delivery
- Ensure members are consistently introduced to relevant offerings and services
- Monitor operational performance and key metrics
- Identify opportunities to enhance the client journey and experience
- Contribute ideas that elevate service, environment, and brand presence
- Ensure every element of the studio reflects a premium, considered standard
- Oversee presentation of all front-facing areas, retail, and member spaces
- Maintain alignment with brand tone across all touchpoints
- Support the execution of in-studio experiences and seasonal moments
- Manage daily operational administration and reporting
- Track team hours and support payroll processes
- Maintain accuracy across booking and client systems
- Ensure compliance with health, safety, and internal procedures
The Person:
Essential:
- Minimum 2 years’ management experience in hospitality, wellness, fitness, or luxury service environments
- Strong background in front-of-house or operations leadership roles
- Exceptional attention to detail and pride in presentation and service
- Calm, composed, and highly professional manner
- Natural ability to lead by example and set cultural tone
- Strong organisational and operational capability
- Confident working in premium, client-led environments where discretion is key
- Flexible approach to working hours and operational needs
- Passion for elevated service, wellness, and considered luxury experiences
Desirable:
- Previous experience in a Studio Manager, Operations Manager, or Front of House leadership role
- Experience within luxury wellness, hospitality, or members’ clubs
- Familiarity with booking, CRM, or studio management systems
- Exposure to high-end, design-led service environments
Your recruiter for this role is a specialist fitness and wellness recruitment consultant, and can be contacted simply by applying for this role below. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Operations/FoH Manager in City of London employer: Jobs in Fitness
Contact Detail:
Jobs in Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations/FoH Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and wellness sectors. Attend industry events or workshops to meet potential employers and showcase your passion for service excellence.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how your experience aligns with their commitment to discretion and client satisfaction.
✨Tip Number 3
Showcase your leadership skills during interviews. Share examples of how you've fostered a high-performing team culture and maintained impeccable standards in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations/FoH Manager in City of London
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness and luxury service shine through. We want to see how your experiences align with our premium concept and how you can contribute to creating that serene atmosphere.
Be Detail-Driven: Since we’re all about precision and presentation, make sure your application is polished and free of errors. Pay attention to the details in your CV and cover letter, as this reflects your approach to the role.
Highlight Relevant Experience: Make it easy for us to see how your background in hospitality or wellness fits the bill. Share specific examples of your previous roles where you’ve led teams or enhanced client experiences, especially in high-end environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Jobs in Fitness
✨Know the Brand Inside Out
Before your interview, dive deep into the wellness studio's ethos and offerings. Understand their approach to client experience and how they integrate wellness into daily life. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
As an Operations/FoH Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your calm and proactive approach. Highlight specific instances where you fostered a positive culture or improved service standards.
✨Demonstrate Attention to Detail
Given the emphasis on presentation and service excellence, be ready to discuss how you maintain high standards in your previous roles. Bring up specific processes you've implemented to ensure cleanliness and ambience, and how these contributed to an elevated client experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to manage client expectations or resolve operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.