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For Companies At a Glance
- Tasks: Deliver exceptional service and create a welcoming atmosphere for members and guests.
- Company: A pioneering luxury wellness destination in Knightsbridge, designed exclusively for women.
- Benefits: Competitive salary, training opportunities, and a chance to shape a new wellness experience.
- Other info: Join a dynamic team and enjoy career progression in a fast-growing brand.
- Why this job: Be part of a launch team redefining women's fitness and wellness in a luxurious setting.
- Qualifications: Experience in luxury hospitality or wellness, with excellent communication skills.
The predicted salary is between 30000 - 33000 £ per year.
Join a pioneering new wellness destination in Knightsbridge as a full time Duty Manager/Concierge, where luxury and wellbeing are seamlessly intertwined. This is a unique opportunity to be part of a launch team redefining how women experience fitness, recovery, and lifestyle.
The Basics:
- Hours: full time (40 hours/week)
- Salary: £30-£33k
- Flexibility to work early mornings, late nights and weekends.
- Opportunity to contribute to a fast-growing, luxury wellness brand and have access to education, training and progression.
About the Brand:
Founded in the heart of Knightsbridge and designed exclusively for women, this private wellness destination redefines how performance, aesthetics, and longevity come together. More than a club, it is a sanctuary - a space where science shapes movement, elegance defines the environment, and strength is cultivated with purpose. Launching in late 2025, this luxury wellness brand offers members a refined ecosystem of specialist fitness, therapeutic treatments, and medical-grade skincare. Every detail is curated to provide a complete lifestyle experience: immersive, elegant, and intimate.
About the Role:
We are seeking an exceptional Concierge / Duty Manager to play a key role in delivering a seamless member journey for this new space. As the first point of contact, you will embody the brand’s values of elegance, discretion, and excellence. You will ensure that every touchpoint within the club reflects a standard of service as refined as the environment itself. This is a unique opportunity for someone who thrives in luxury hospitality, wellness, or lifestyle settings - someone who understands that true service is both highly professional and deeply personal.
Key Responsibilities:
- Provide an impeccable welcome experience for all members and guests, ensuring each interaction feels personal and elevated.
- Oversee the daily operation of the front-of-house, spa and member services, maintaining a calm, efficient, and luxurious environment.
- Anticipate member needs and offer tailored solutions, from fitness and wellness bookings to lifestyle requests.
- Manage scheduling and coordination of classes, treatments, and services.
- Act as a point of escalation, ensuring smooth resolution of any service issues with discretion and grace.
- Support and guide Concierge team, upholding service excellence.
- Ensure that all operational, safety, and brand standards are consistently met.
The Person:
- Experience in a client-facing role within luxury hospitality, wellness, or lifestyle settings.
- A natural host with exceptional communication and interpersonal skills.
- Ability to stay calm and professional in high-pressure situations.
- A refined sense of discretion, able to anticipate and adapt to the needs of a discerning membership.
- Highly organised with strong attention to detail.
- Passionate about wellness, performance, and delivering luxury experiences.
Your recruiter for this role is Izzy Roberts, Senior Recruiter at Jobs In. Fitness, and can be contacted simply by applying for this role below. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Luxury Wellness Concierge in City of London employer: Jobs in Fitness
Contact Detail:
Jobs in Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Wellness Concierge in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury wellness industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for wellness and luxury shine through. We want to see how you embody the brand’s values of elegance and excellence.
✨Tip Number 3
Be proactive! If you’re really keen on this role, don’t hesitate to follow up after applying. A quick message expressing your enthusiasm can set you apart from the crowd. We love seeing candidates who take initiative!
✨Tip Number 4
Tailor your approach! Research the brand and its values, and think about how your experience aligns with their mission. When you apply through our website, make sure to highlight specific examples that showcase your fit for the luxury wellness environment.
We think you need these skills to ace Luxury Wellness Concierge in City of London
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness and luxury shine through. Share any personal experiences or insights that connect you to the role, as we love to see genuine enthusiasm for what we do!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to reflect the key responsibilities and qualities mentioned in the job description. Highlight your relevant experience in luxury hospitality or wellness settings, so we can see how you fit right in!
Be Professional Yet Personal: Remember, we’re looking for someone who embodies elegance and discretion. Use a professional tone but don’t be afraid to inject a bit of your personality into your application. We want to know the real you!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and consider you for this exciting opportunity in our new luxury wellness destination!
How to prepare for a job interview at Jobs in Fitness
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's values and mission. Understand how they redefine wellness for women and be ready to discuss how you can embody their elegance and excellence in your role as a Concierge.
✨Showcase Your Luxury Service Skills
Prepare examples from your past experiences that highlight your ability to provide exceptional service in luxury settings. Think about specific situations where you anticipated client needs or resolved issues with grace and discretion.
✨Demonstrate Your Passion for Wellness
Express your enthusiasm for wellness and lifestyle. Share personal stories or experiences that reflect your commitment to health and wellbeing, and how this aligns with the brand’s vision of creating a refined ecosystem for its members.
✨Practice Calmness Under Pressure
Since the role involves high-pressure situations, practice staying calm and composed during mock interviews. Use role-playing scenarios to demonstrate how you would handle member requests or service issues while maintaining a luxurious experience.