At a Glance
- Tasks: Lead a premium wellness brand and drive commercial performance in a dynamic environment.
- Company: Join a leading health and wellness facility in South West London.
- Benefits: Competitive salary of £60k - £75k plus OTE potential and career progression.
- Why this job: Shape the future of a multi-site brand and make a real impact.
- Qualifications: Experience in luxury hospitality or wellness, with strong commercial acumen.
- Other info: Opportunity to build a high-performing team and enhance member experiences.
The predicted salary is between 60000 - 75000 £ per year.
Are you a commercially minded, high-energy leader ready to take full ownership of a flagship spa and wellness business? We are seeking a General Manager to lead a premium, design-led health and wellness concept in South West London, with a structured training and progression pathway and the opportunity to play a defining role in the growth of a multi-site brand. This is a rare opportunity for a GM who thrives in a startup environment, enjoys building systems and is motivated by performance and progression rather than maintenance.
Salary: £60k - £75k (depending on experience) + OTE potential
- Opportunity to join leading wellness facility and step up into a multi-site leadership position!
P&L Ownership and commercial performance:
- Set, manage, and deliver against ambitious commercial KPIs
- Drive membership sales performance from lead generation through conversion and retention
- Analyse financial and operational data to inform decision-making and identify growth opportunities
- Build and manage budgets, forecasts and performance reviews
- Lead the implementation and continuous improvement of operational SOPs
- Ensure consistent, high-quality delivery of the brand experience across all touchpoints
- Oversee facilities, services and hospitality offerings to luxury standards
- Ensure compliance with health, safety and regulatory requirements
Member experience, sales and marketing:
- Champion an exceptional end-to-end member experience aligned with a premium brand position
- Personally lead and influence sales activity to maximise utilisation and retention
- Build strong relationships with members, partners and the local community
- Work closely with marketing and brand teams to support events, activations and partnerships
Team leadership and talent development:
- Recruit, onboard and develop a high-performing, service-led team
- Build a clear operational structure by empowering internal talent to take ownership of key functions
- Set performance standards and hold teams accountable through coaching and KPIs
- Build operational foundations that support future regional or group-level leadership
- Act as a brand ambassador, helping shape the long-term identity and reputation of the business
Requirements:
- Proven experience managing top-line and bottom-line performance
- Background in premium hospitality, luxury wellness, boutique fitness, or high-end service environments
- Strong commercial and financial acumen, with confidence owning a P&L
- A growth mindset – hungry, proactive, and motivated by performance-based reward
- Experience systematising operations rather than relying on ad-hoc management
- High emotional intelligence and the ability to inspire teams in fast-moving environments
- A genuine passion for delivering exceptional experiences and building brand reputation
- Sales confidence is essential.
General Manager - Food Brand in City of London employer: Jobs In. Fitness
Contact Detail:
Jobs In. Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Food Brand in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the wellness and hospitality sectors. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your passion! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm for the brand and the wellness industry shine through. Share your ideas on how you can contribute to their growth and make a real impact.
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the role of General Manager. Be ready to discuss your past successes in managing P&L, driving sales, and leading teams. Practice makes perfect, so run through some mock interviews with a friend.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team. So, get that application in and let’s make some waves in the wellness world together!
We think you need these skills to ace General Manager - Food Brand in City of London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the wellness and hospitality industry shine through in your application. We want to see that you genuinely care about delivering exceptional experiences and building a strong brand reputation.
Tailor Your CV: Make sure your CV highlights relevant experience in premium hospitality or wellness environments. We’re looking for someone who can demonstrate their commercial acumen and leadership skills, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to connect your past experiences with the responsibilities outlined in the job description, and show us how you can contribute to our growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead a flagship spa and wellness business!
How to prepare for a job interview at Jobs In. Fitness
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics like P&L statements and commercial KPIs. Be ready to discuss how you've driven sales performance and managed budgets in previous roles.
✨Showcase Your Leadership Style
This role requires strong team leadership. Prepare examples of how you've recruited, developed, and motivated high-performing teams. Highlight your approach to coaching and setting performance standards that align with the brand's values.
✨Understand the Brand Experience
Familiarise yourself with the brand's identity and how it translates into member experiences. Be prepared to discuss how you would champion this experience and ensure consistency across all touchpoints, especially in a premium environment.
✨Emphasise Your Growth Mindset
The company is looking for someone who thrives in a startup environment. Share examples of how you've embraced challenges, systematised operations, and identified growth opportunities in your past roles. Show them you're proactive and hungry for success!