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- Tasks: Lead a premium wellness business and drive commercial performance in a dynamic environment.
- Company: Join a leading health and wellness brand in South West London.
- Benefits: Competitive salary, OTE potential, and structured training for career progression.
- Why this job: Shape the future of a multi-site brand and make a real impact.
- Qualifications: Experience in premium hospitality or luxury wellness with strong commercial acumen.
- Other info: Opportunity to build a high-performing team and develop your leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Are you a commercially minded, high-energy leader ready to take full ownership of a flagship spa and wellness business? We are seeking a General Manager to lead a premium, design-led health and wellness concept in South West London, with a structured training and progression pathway and the opportunity to play a defining role in the growth of a multi-site brand. This is a rare opportunity for a GM who thrives in a startup environment, enjoys building systems and is motivated by performance and progression rather than maintenance.
Salary: £60k - £75k (depending on experience) + OTE potential
- Opportunity to join leading wellness facility and step up into a multi-site leadership position!
P&L Ownership and commercial performance:
- Set, manage, and deliver against ambitious commercial KPIs
- Drive membership sales performance from lead generation through conversion and retention
- Analyse financial and operational data to inform decision-making and identify growth opportunities
- Build and manage budgets, forecasts and performance reviews
- Lead the implementation and continuous improvement of operational SOPs
- Ensure consistent, high-quality delivery of the brand experience across all touchpoints
- Oversee facilities, services and hospitality offerings to luxury standards
- Ensure compliance with health, safety and regulatory requirements
Member experience, sales and marketing:
- Champion an exceptional end-to-end member experience aligned with a premium brand position
- Personally lead and influence sales activity to maximise utilisation and retention
- Build strong relationships with members, partners and the local community
- Work closely with marketing and brand teams to support events, activations and partnerships
Team leadership and talent development:
- Recruit, onboard and develop a high-performing, service-led team
- Build a clear operational structure by empowering internal talent to take ownership of key functions
- Set performance standards and hold teams accountable through coaching and KPIs
- Build operational foundations that support future regional or group-level leadership
- Act as a brand ambassador, helping shape the long-term identity and reputation of the business
Requirements:
- Proven experience managing top-line and bottom-line performance
- Background in premium hospitality, luxury wellness, boutique fitness, or high-end service environments
- Strong commercial and financial acumen, with confidence owning a P&L
- A growth mindset – hungry, proactive, and motivated by performance-based reward
- Experience systematising operations rather than relying on ad-hoc management
- High emotional intelligence and the ability to inspire teams in fast-moving environments
- A genuine passion for delivering exceptional experiences and building brand reputation
- Sales confidence is essential.
General Manager (Food) in City of London employer: Jobs In. Fitness
Contact Detail:
Jobs In. Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Food) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the wellness and hospitality sectors. Attend industry events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you land an interview, let your passion for health and wellness shine through. Share your vision for the role and how you can elevate the brand experience. Remember, they’re looking for someone who can lead with energy and enthusiasm!
✨Tip Number 3
Do your homework! Research the company’s values, mission, and recent developments. This will not only help you tailor your responses but also show that you’re genuinely interested in being part of their team. Plus, it’ll give you some great talking points during the interview!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Use this opportunity to reiterate your excitement about the role and how you can contribute to their success. And remember, apply through our website for the best chance!
We think you need these skills to ace General Manager (Food) in City of London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the wellness industry shine through in your application. We want to see that you genuinely care about delivering exceptional experiences and building a strong brand reputation.
Highlight Relevant Experience: Make sure to showcase your background in premium hospitality or luxury wellness environments. We’re looking for someone who can demonstrate their commercial acumen and experience managing performance, so don’t hold back!
Be Specific About Achievements: When detailing your past roles, focus on specific achievements and how you’ve driven results. Use numbers and examples to illustrate your impact, especially in areas like sales performance and team leadership.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our flagship spa and wellness business!
How to prepare for a job interview at Jobs In. Fitness
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your commercial acumen. Brush up on key financial metrics and KPIs relevant to the wellness industry. Be ready to discuss how you've previously managed P&L and driven sales performance.
✨Showcase Your Leadership Style
Prepare to talk about your approach to team leadership and talent development. Think of specific examples where you've empowered your team or improved performance through coaching. This role is all about building a high-performing service-led team!
✨Understand the Brand Experience
Familiarise yourself with the brand's values and how they translate into member experiences. Be prepared to share ideas on how you would enhance the customer journey and maintain luxury standards across all touchpoints.
✨Emphasise Your Growth Mindset
This position thrives in a startup environment, so highlight your proactive nature and willingness to innovate. Share examples of how you've identified growth opportunities in past roles and how you plan to apply that mindset here.