Assistant General Manager

Are you a dynamic hospitality or wellness leader ready to step into a senior operational role within a fast-growing luxury concept? Do you thrive in high-performance environments, love building teams, and excel at delivering exceptional guest experiences? We are hiring an Assistant General Manager for a new luxury wellness concept launching in Central London. This is a rare pre‑launch opportunity to help shape a category-defining destination focused on fitness, recovery, therapy and holistic wellbeing.

The Company: A new luxury wellness destination is launching in Central London, designed to seamlessly integrate fitness, recovery, therapy and elevated hospitality within a beautifully curated environment. Every detail of the experience is intentionally designed — from service standards and team culture to sensory environment and guest journey — to create a premium, restorative and transformative space. The business is pre‑launch, with ambitious growth plans and a strong focus on scaling a high‑end wellness offering across London and beyond.

The Role: As Assistant General Manager, you will support the General Manager in the day‑to‑day leadership of the studio, ensuring operational excellence, outstanding guest experience and strong commercial performance. You will play a key role in embedding systems, developing the team, and maintaining high standards across all departments, while also acting as a senior leader on‑site. This is a hands‑on leadership role requiring both strategic thinking and operational delivery.

Salary: £35,000–£40,000 per year
Full‑time role
Start date: Mid‑September 2026
Weekend availability required
Location: Sloane Square

Key Responsibilities:

• Support the General Manager in overseeing all day‑to‑day studio operations and ensuring seamless execution across all departments.
• Act as a senior leader on‑site, setting the tone for service, culture and operational excellence.
• Deliver an exceptional guest experience and ensure consistency across all touchpoints.
• Assist in managing P&L performance, including revenue, cost control and operational efficiency.
• Support recruitment, onboarding and development of a high‑performing front‑line team.
• Help implement systems, processes and procedures to support scalability and growth.
• Monitor KPIs and contribute to performance reporting and improvement strategies.
• Oversee scheduling, staffing and operational coordination across departments.
• Liaise with instructors, therapists and external partners to ensure smooth daily delivery.
• Support membership growth, retention and guest engagement initiatives.
• Ensure compliance with health, safety and operational standards at all times.
• Step into leadership coverage when required, acting as point of contact in the absence of the General Manager.

The Person: The ideal candidate is a confident, commercially minded operator with strong leadership capability and a passion for wellness, hospitality and premium guest experience. They will likely demonstrate:

• Experience in an Assistant General Manager, Operations Manager or senior supervisory role.
• Background in boutique fitness, luxury wellness, hospitality or premium service‑led environments.
• Strong leadership skills with experience supporting and developing teams.
• Good commercial awareness with exposure to KPIs, budgets or revenue targets.
• A hands‑on approach combined with the ability to think operationally and strategically.
• Strong organisational skills and attention to detail.
• Excellent communication skills and the ability to work closely with senior leadership.
• A guest‑first mindset and commitment to elevated service standards.
• Calm, solutions‑focused approach in fast‑paced environments.
• Flexibility to work shifts, including weekends.

Why Join?

• Join a luxury wellness concept at pre‑launch stage.
• Work closely with senior leadership and the founding team.
• Play a key role in shaping operations, culture and guest experience.
• Strong progression potential as the business expands.
• Be part of building a category‑defining wellness destination from the ground up.