Salesforce Administrator in London

Own and optimize the Salesforce environment to improve user adoption and data quality.

About The Role

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email.

As a Salesforce Administrator, you will play a vital role in building, maintaining, and scaling Darktrace's Salesforce environment. You'll be responsible for ensuring the platform continues to meet business needs, supports strong user adoption, and follows best-practice design and governance. You'll work closely with stakeholders across the business to understand requirements, gather user feedback, and deliver scalable, user-centric solutions. This role suits someone who enjoys owning user management, system optimisation, and continuous improvement, while maintaining a strong customer‑centric approach when supporting Darktrace employees.

You will also be responsible, but not limited to:

• Managing all aspects of Salesforce user and licence administration, including onboarding/off-boarding, roles, profiles, permissions, public groups, OWD, and sharing rules.
• Delivering Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
• Managing sandbox environments and supporting release and deployment activities.
• Gathering and translating business requirements into scalable, best-practice Salesforce solutions with a strong focus on user experience.
• Identifying unused or underutilised Salesforce features and recommending improvements.
• Owning Salesforce data management, improving data quality through rules, automation, and governance.
• Proactively maintaining the platform, including Security Reviews, Release Updates, Health Checks, and Optimizer.
• Resolving user support tickets and acting as a trusted point of contact for Salesforce-related queries.
• Monitoring and improving Salesforce user adoption across the organisation.
• Delivering onboarding and ongoing training for Salesforce users.
• Working with integrated applications such as DocuSign, HubSpot, Salesloft, and Workday.
• Ensuring optimal system performance and supporting upgrades and configuration for improved integrations.

What experience do I need:

• Experienced in a hands‑on Salesforce Administrator role, with strong knowledge of Sales Cloud.
• Highly knowledgeable across Salesforce administration and configuration, including Flow, approval processes, page layouts, record types, dashboards, and reports.
• Salesforce Certified Administrator (preferred).
• Actively engaged in continuous learning, with Trailhead badges or Super Badges (preferred).
• Comfortable translating business requirements into technical Salesforce solutions.
• Experienced in change management and platform governance.
• Confident delivering training to end users and key stakeholders.
• Proactive, responsive, and customer‑focused when supporting users.
• Experienced performing Salesforce upgrades and ensuring successful integrations.
• Highly organised, with excellent relationship‑building and communication skills.
• Comfortable managing priorities independently in a dynamic environment.

Benefits:

• 23 days' holiday + all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave.
• Confidential Employee Assistance Program.
• Cycle to work scheme.