At a Glance
- Tasks: Provide top-notch technical support and training for FLIR/Raymarine products across multiple regions.
- Company: Join Raymarine's dynamic Technical Support Department with a focus on customer satisfaction.
- Benefits: Gain hands-on experience, travel opportunities, and develop your technical skills.
- Other info: Exciting international travel and excellent career growth potential await you!
- Why this job: Be the go-to expert, help customers, and make a real difference in the marine tech world.
- Qualifications: PC literacy, strong communication skills, and a passion for marine technology.
The predicted salary is between 30000 - 40000 £ per year.
Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions.
About The Role
Job Summary: Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.
Primary Duties & Responsibilities:
- Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train and mentor team members.
- Deliver technical training sessions for customers.
- Perform other assigned duties.
Job Requirements / Skills:
Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
Traits: Self‑motivated, team player, flexible, and organized.
Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.
Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgments without reference to others.
This position requires access to export‑controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Product Support Specialist in Fareham employer: jobs.frontdoordefense.com - Jobboard
Raymarine is an exceptional employer, offering a dynamic work environment where technical expertise meets a passion for marine innovation. With a strong focus on employee growth, we provide comprehensive training and mentorship opportunities, alongside the chance to travel across the UK, EMEA, and APAC regions. Our collaborative culture encourages self-motivation and flexibility, making it an ideal place for those seeking meaningful and rewarding employment in the marine technology sector.
Contact Details:
jobs.frontdoordefense.com - Jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want you to be able to showcase your knowledge about FLIR/Raymarine and how you can contribute to their success.
✨Tip Number 3
Practice your technical skills! Brush up on your faultfinding and repair techniques, as well as your understanding of DC circuits and networking. We want you to feel confident when discussing your expertise during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Product Support Specialist in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in technical support and customer service. We want to see how your skills align with the role of a Product Support Specialist, so don’t hold back on showcasing your practical sailing or marine experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about FLIR/Raymarine products and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your clear communication style. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at jobs.frontdoordefense.com - Jobboard
✨Know Your Products Inside Out
Make sure you’re familiar with FLIR/Raymarine products and their features. Brush up on common technical issues and solutions, as well as the latest updates. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice clear and concise communication. Prepare to demonstrate how you would handle a technical query over the phone or via email. Think about examples where you've successfully resolved customer issues in the past.
✨Highlight Your Technical Expertise
Be ready to discuss your experience with electrical/electronic repairs and faultfinding. Bring examples of past projects or situations where you’ve used these skills. This will showcase your ability to support engineering teams and drive product improvement.
✨Prepare for Travel and Flexibility Questions
Since the job requires international travel, be prepared to discuss your readiness for this. Think about how you manage your time and adapt to changing priorities. Share any relevant experiences that demonstrate your flexibility and self-motivation.
