At a Glance
- Tasks: Provide technical support and training for FLIR/Raymarine products across multiple regions.
- Company: Join Raymarine's dynamic Technical Support Department with a focus on customer satisfaction.
- Benefits: Gain hands-on experience, travel opportunities, and develop your technical skills.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be a part of an exciting marine tech environment and make a real difference.
- Qualifications: PC literacy, communication skills, and a passion for marine technology.
The predicted salary is between 35000 - 45000 £ per year.
Provide comprehensive technical support and training for FLIR/Raymarine products across UK/EMEA/APAC regions.
About The Role
Job Summary: Exciting role within Raymarine's Technical Support Department, focusing on customer support (office-based and infield). Responsibilities include diagnostics, repair, training, and attending events. Requires travel (UK/EMEA/APAC), a Driving Licence, and a Passport.
Primary Duties & Responsibilities:
- Handle telephone enquiries and provide 1st/2nd line support for FLIR/Raymarine products.
- Manage CRM and email queries, assist team colleagues, and oversee returns and repairs processes.
- Conduct in-field service visits and elevate technical issues with full triage to relevant teams.
- Support engineering teams and drive product improvement through technical expertise and customer feedback.
- Act as a technical subject matter expert to train and mentor team members.
- Deliver technical training sessions for customers.
- Perform other assigned duties.
Job Requirements / Skills:
Preferred: Practical sailing/marine experience, shipyard/vessel work, and training experience.
Essential: PC literacy, telephony skills, Microsoft 365 usage, remote customer support (AnyDesk), and communication skills (clear English, verbal and written).
Skills: Logical faultfinding, electrical/electronic repair, and understanding of DC circuits and ethernet networking.
Traits: Self‑motivated, team player, flexible, and organized.
Requirements: International travel readiness (EMEA/APAC), manual dexterity, and ability to adapt to changing priorities.
Needs to be able to work unsupervised whilst away from the office overseas, with ability to make own decisions in line with company policy. Ability to support own judgments without reference to others.
This position requires access to export‑controlled information or items (i.e. regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Global Marine Tech Support & Training Specialist in Fareham employer: jobs.frontdoordefense.com - Jobboard
Raymarine is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the marine technology sector. With a strong emphasis on employee growth, we provide comprehensive training opportunities and encourage team members to develop their technical expertise while engaging in exciting international travel across the UK, EMEA, and APAC regions. Our supportive culture values flexibility and self-motivation, making it an ideal place for those passionate about marine technology and customer support.
Contact Details:
jobs.frontdoordefense.com - Jobboard Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Marine Tech Support & Training Specialist in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in the marine tech industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews or networking chats. We want to see how you can handle real-world scenarios, so be ready to share examples from your experience.
✨Tip Number 3
Be proactive! If you’re really keen on a role, don’t hesitate to follow up after applying. A quick email or message can show your enthusiasm and keep you on their radar. We love seeing candidates who take initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles we have available, so you won’t miss out on any opportunities!
We think you need these skills to ace Global Marine Tech Support & Training Specialist in Fareham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical support and training, especially with marine products. We want to see how your skills match the job description, so don’t be shy about showcasing your practical sailing or marine experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about marine technology and how your background makes you a perfect fit for the role. We love seeing enthusiasm and a personal touch, so let your personality come through!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your clear communication skills. We appreciate well-structured sentences and a professional tone, so proofread your application before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter while you’re there!
How to prepare for a job interview at jobs.frontdoordefense.com - Jobboard
✨Know Your Tech Inside Out
Make sure you’re well-versed in FLIR/Raymarine products. Brush up on their features, common issues, and troubleshooting techniques. Being able to discuss specific technical details will show your expertise and passion for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a product or service to them as if they were a customer.
✨Demonstrate Your Problem-Solving Skills
Prepare for scenario-based questions where you’ll need to showcase your logical fault-finding abilities. Think of examples from past experiences where you successfully diagnosed and resolved technical issues, especially in a marine context.
✨Be Ready for Travel Questions
Since the job requires international travel, be prepared to discuss your flexibility and readiness to travel. Share any previous experiences that highlight your adaptability and ability to work independently while abroad.
