At a Glance
- Tasks: Provide IT support to staff and students, resolving issues and fulfilling service requests.
- Company: Join Imperial College London, a top-tier university known for excellence in research and education.
- Benefits: Competitive salary, 25 days leave, gym access, and extensive wellbeing support.
- Other info: Enjoy a collaborative culture with opportunities for growth and development.
- Why this job: Kickstart your tech career with hands-on experience and a recognised qualification.
- Qualifications: Passionate about IT, proactive, and eager to learn in a fast-paced environment.
The predicted salary is between 29586 - 29586 £ per year.
Imperial College London is a world top ten University with an international reputation for excellence in teaching and research. We are looking for the best talent to join us in our mission, enabling Imperial to achieve enduring excellence in research and education for the benefit of society, by providing world-class information technology services.
Salary: £29,586 per annum
Contract: 18-month fixed-term contract
Hours: 35 hours per week, working a rota between 08:30 and 18:00
Location: South Kensington (with travel to other Imperial College London campuses in Zones 1-2)
Expected Start Date: 12th August 2026
Advert Closing Date: The advert closing date is Sunday 7th June 2026 at 23:59; however, the role may close earlier if sufficient applications are received. We encourage candidates to apply as early as possible.
About the Apprenticeship
Our IT Support Technician Apprenticeship Programme is designed to give you hands-on experience within a fast-paced IT environment, supporting the development of a strong foundation for a career in technology. Through a combination of practical work and structured learning, you’ll gain the skills and knowledge needed to succeed in a digital support role.
Your employment contract with Imperial will be for a fixed term of 18-months, with the formal apprenticeship training expected to take approximately 15-months. You’ll work within Imperial’s ICT Customer Success Team, supporting college staff and students by resolving incidents, fulfilling service requests and responding to queries.
Your experience will be delivered across the following areas, giving you exposure to different support environments:
- 1st Line Service Desk – delivering remote support via phone, email and live chat, and managing requests through the service management system.
- TechBar – providing face‑to‑face IT support at designated campus locations.
- Field Engineering Support – delivering deskside, in‑person technical support across college buildings.
Training & Qualification
Alongside hands‑on experience, you’ll receive structured training and support to help you develop throughout the programme. This includes:
- An initial one‑week induction delivered by Imperial and the apprenticeship training provider.
- A minimum of 20% off‑the‑job learning across the duration of the apprenticeship.
- The remaining 80% of your time spent in role, gaining practical experience while carrying out your day‑to‑day responsibilities.
- Ongoing support with assessments and evidence gathering throughout the programme.
On successful completion, you’ll achieve the Digital Support Technician Level 3 qualification, providing a nationally recognised credential and a strong foundation for a career in IT.
Location & Travel
You’ll begin your apprenticeship at Imperial’s South Kensington campus, working on-site full time. As you gain experience and confidence in the role, and following agreement with your manager, there may be opportunities for hybrid working. The role will involve travelling to other Imperial campuses across London Zones 1–2, so flexibility and a willingness to work across different locations is essential.
This exposure provides valuable insight into how IT services operate within a large, world‑leading organisation and will support your development and future progression in the field.
Qualifications
We’re looking for someone who is:
- Passionate about IT, curious, proactive and excited to start a career in tech, with a strong desire to learn.
- Excited about hands‑on problem‑solving and may have experience in fixing devices, troubleshooting PCs or gaming consoles, or helping friends and family with technology.
- Customer‑focused, friendly and confident, communicating professionally, politely and clearly with others.
- Analytical and solution orientated, resilient and positive when tackling challenging issues.
- Reliable, organised and effective with time‑keeping, able to stay calm under pressure in a fast‑paced environment.
- A collaborative team player who works well with others and adapts easily to change.
Additional Information
Why Join Imperial
- A well-supported Apprenticeship Programme with expert mentoring and a competitive annual salary.
- Structured learning and funded training, leading to a recognised Level 3 qualification and a strong foundation for a career in IT.
- 25 days annual leave, plus 8 additional University closure days and 8 Bank Holiday days.
- Access to world‑class facilities, campuses and inclusive staff networks within a welcoming and diverse environment.
- Extensive wellbeing support and gym membership options at Move Imperial, including gym and swim access, fitness classes and a climbing wall.
- Recognition and rewards for going above and beyond, including a University Garden Party for nominated staff and quarterly ICT Awards.
- Cycle‑to‑work and Electric Vehicle scheme, staff discounts, and much more!
At Imperial, our values – Respect, Collaboration, Excellence, Integrity and Innovation – guide everything we do. We are committed to equality, diversity and inclusion, and welcome applicants from all backgrounds. We particularly encourage applications from women, ethnically diverse candidates, career changers and adult learners.
IT Support Apprentice in South Kensington employer: Jobs for Humanity
Imperial College London is an exceptional employer, offering a well-supported IT Support Apprenticeship Programme that combines hands-on experience with structured learning in a world-class environment. Located in the vibrant South Kensington area, employees benefit from competitive salaries, extensive wellbeing support, and access to state-of-the-art facilities, all while being part of a diverse and inclusive community dedicated to excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in South Kensington
✨Tip Number 1
Get your networking game on! Connect with current employees at Imperial College London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a tech challenge! Research common IT support scenarios and practice your problem-solving skills. Show them you’re not just passionate about IT but also ready to tackle real-world issues.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities and updates directly from us, making your job search smoother.
We think you need these skills to ace IT Support Apprentice in South Kensington
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! In your application, mention any hands-on experience you've had with fixing devices or troubleshooting tech issues. This will help us understand your curiosity and proactive nature.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Use keywords from the job description to show that you’re a perfect fit for our IT Support Apprentice position.
Be Professional Yet Friendly:When writing your application, keep it professional but don’t forget to let your personality shine through! We value clear and polite communication, so make sure your tone reflects that.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage you to apply as early as possible through our website, as the role may close earlier if we receive enough applications. Get your foot in the door!
How to prepare for a job interview at Jobs for Humanity
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Be ready to discuss common troubleshooting techniques, basic networking concepts, and any relevant software or hardware you've worked with. This shows your passion for IT and that you're proactive about learning.
✨Show Off Your Problem-Solving Skills
Prepare a couple of examples where you've successfully solved tech issues, whether it's fixing a friend's computer or troubleshooting a device. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Practice Your Communication
Since you'll be dealing with staff and students, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and professionally, which is key for customer-focused roles like this one.
✨Be Ready to Adapt
Imperial values flexibility, so think of times when you've had to adapt to change or work under pressure. Share these experiences during your interview to demonstrate that you're a reliable team player who can thrive in a fast-paced environment.
