At a Glance
- Tasks: Support our team by coordinating work orders and providing essential admin support.
- Company: Join a diverse and inclusive company committed to employee development.
- Benefits: Tailored benefits, flexible working hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and supportive team.
- Why this job: Be at the heart of service delivery and make a real difference.
- Qualifications: Strong communication skills and confidence with IT systems required.
The predicted salary is between 24000 - 28000 € per year.
We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.
Location: Basingstoke
Hours: Monday to Friday
This is an excellent opportunity to join our dedicated Contract Administration team, where you'll play a vital role in supporting our operational and office-based colleagues. You'll be at the heart of our service delivery, ensuring smooth coordination of work orders and providing essential administrative support across our MOJ and Home Office contracts.
Responsibilities:
- Raising, allocating and completing work orders for both reactive works and contract managers, ensuring all details are accurate and comprehensive.
- Communicating effectively with customers and colleagues, monitoring inboxes and providing phone cover to ensure seamless service delivery.
- Scheduling works to Kier engineers or subcontractors, arranging site escorts, and coordinating equipment hire as needed.
- Reviewing and completing work order paperwork, ensuring compliance with service level agreements and quality standards.
- Supporting contract managers with performance reporting, resolving system issues, and maintaining excellent working relationships with all stakeholders.
Qualifications:
- Excellent communication skills and a professional telephone manner, with the ability to build effective working relationships.
- Confidence with IT systems, particularly Microsoft Office (especially Excel and Outlook), and ability to quickly learn new software.
- Strong attention to detail and accurate data entry skills, ensuring nothing slips through the cracks.
- Organised and able to manage multiple tasks effectively whilst maintaining a focus on delivering quality outcomes.
- Ability to obtain CTC Clearance, which is required for this role.
Benefits:
We offer a wide variety of benefits that you can tailor to your needs.
Diversity and Inclusion: Making Kier a diverse and inclusive place to work is a huge priority for us. Our employees are key in shaping Kier's diversity and inclusion initiatives and have made a huge impact on how we work, by using their experiences to shape our policies.
Disability Confident: As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
Background Checks: Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check. Applicants with convictions will be treated on a case‑by‑case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us. Some roles may also be subject to further pre‑employment checks.
Customer Service Advisor employer: Jobs for Humanity
Kier is an exceptional employer, offering a supportive work culture that prioritises diversity and inclusion, making it a great place for individuals to thrive. As a Customer Service Advisor in Basingstoke, you'll benefit from tailored employee perks, opportunities for professional growth, and the chance to contribute meaningfully to vital public sector contracts. Join us to be part of a team that values your input and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Kier and their values, especially around diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during interviews.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office, especially Excel and Outlook. You might even want to prepare a quick demo of how you would manage work orders or schedules using these tools to impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Customer Service Advisor role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application to demonstrate your professional telephone manner and ability to build relationships.
Highlight Your IT Savvy:We love tech-savvy candidates! Be sure to mention your experience with Microsoft Office, especially Excel and Outlook, and any other software you’re comfortable with. This will show us you’re ready to hit the ground running.
Keep It Neat and Organised:Attention to detail is key for this role. Make sure your application is well-structured and free of errors. A tidy application reflects your organisational skills, which we value highly at StudySmarter!
How to prepare for a job interview at Jobs for Humanity
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like raising work orders and communicating effectively with colleagues.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully built relationships in previous roles or handled customer queries, as this will demonstrate your ability to connect with others.
✨Get Comfortable with IT Systems
Brush up on your Microsoft Office skills, especially Excel and Outlook. If you can, try to find out what specific software the company uses and get familiar with it. Being able to confidently discuss your IT skills during the interview will show that you're ready to hit the ground running.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and maintain attention to detail. Think of examples where you've successfully juggled various responsibilities while ensuring quality outcomes. This will highlight your ability to thrive in a busy environment.
