At a Glance
- Tasks: Support our Service Delivery Team by managing work orders and ensuring exceptional client experiences.
- Company: Join Lancer Scott, a rapidly growing construction and facilities management company in Bristol.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting growth potential in a collaborative and innovative workplace.
- Why this job: Be part of a dynamic team and make a real impact in a thriving business.
- Qualifications: Strong communication skills and a passion for client service.
The predicted salary is between 25256 - 30868 £ per year.
Compensation: GBP 27000 - GBP 28000 - yearly Company Description Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services.
Based in the heart of Bristol we have enjoyed success and significant growth, particularly in the last four years with turnover increasing from £56 million in 2020 to £125 million in 2025.
To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability.
If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, Job Description Due to continued expansion we are looking for an additional Contract Support Administrator to join the Service Delivery Team to work on our growing portfolio of retail and hospitality clients.
To be the first point of contact to our external and internal clients, supporting the business in processing new and existing work orders via our internal system.
Playing a key role within the Service Delivery Team to ensure we provide an exceptional client experience.
You will be held accountable and responsible for specific Accounts/ Contracts and understanding the contract scope.
Carrying out all elements of scheduling Maintenance work and ensuring all information on each work order remains current and up to date.
Build strong relationships with external and internal clients, delivering an exceptional client experience.
Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email.
Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
Respond to enquires from our Clients, Account Managers and Engineers within set timescales.
Ensure work orders are processed meeting client SLAs, KPIs and internal process.
Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe.
Meet all client requirements set by Account Mangers
Contract Support COOP employer: Jobs for Humanity
Great British Energy - Nuclear is an exceptional employer that prioritises employee growth and development through innovative training programmes tailored to enhance skills and career progression. With a strong commitment to compliance and industry standards, the work culture fosters collaboration and continuous learning, making it an ideal environment for professionals seeking meaningful and rewarding employment in the energy sector.
