Account Manager - B2B Tech in Cardiff

On behalf of Companies House, we are looking for a B2B Account Manager (Inside IR35) for a one month contract (with possible extension). This is a remote working role.

As an executive agency sponsored by The Department for Business and Trade (DBT), we have the ability to play a leading role in the fight against corrupt business practices by providing the transparency and clarity necessary for the UK to continue to be regarded as a world-leading place to do business. Companies House is undergoing an historic change – to our systems, culture, services, and ways of working. The Economic Crime and Corporate Transparency Act (2023) gives Companies House the power to play a more significant role in disrupting economic crime and supporting economic growth. This move will help us achieve the kind of culture we want – one which drives high performance and where our brilliant people can flourish.

To design and implement an effective hybrid account-management model to support approximately 500–1000 key customers, with a strong focus on technical issue resolution, smooth deployment of change, and consistent, scalable engagement. The consultant will help establish the structure, processes, tools, and capabilities needed to run this model successfully.

As a B2B Account Manager, your main responsibilities will be to:

• Define a practical hybrid account-management approach, combining high-touch and scaled support.
• Tier A/B/C based on complexity, risk, and technical needs.
• Recommend the size, roles, and structure of the account-management team.
• Outline how account managers interact with technical specialists, operations, policy, and data teams.
• Create clear workflows for handling technical issues, release communications, change deployment, and customer readiness.
• Recommend tooling or CRM-light approaches suitable for supporting 500–1000 accounts.
• Demonstrable experience creating scalable customer-support or account-management structures for high-volume customer bases.
• Experience defining segmentation models and establishing multi-tier service approaches.
• Comfortable working with large volume data to shape decisions and priorities.
• Ability to produce crisp, plain-English guidance and materials.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident: As a member of the Disability Confident Scheme, Companies House guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.