At a Glance
- Tasks: Design and implement a hybrid account-management model for key customers.
- Company: Join Companies House, a leader in promoting business transparency.
- Benefits: Remote work, competitive pay, and the chance to make a real impact.
- Other info: Inclusive workplace with opportunities for all, including those with disabilities.
- Why this job: Be part of a historic change in tackling economic crime and supporting growth.
- Qualifications: Experience in scalable customer support and account management structures.
On behalf of Companies House, we are looking for a B2B Account Manager (Inside IR35) for a one month contract (with possible extension). This is a remote working role.
As an executive agency sponsored by The Department for Business and Trade (DBT), we have the ability to play a leading role in the fight against corrupt business practices by providing the transparency and clarity necessary for the UK to continue to be regarded as a world-leading place to do business. Companies House is undergoing an historic change – to our systems, culture, services, and ways of working. The Economic Crime and Corporate Transparency Act (2023) gives Companies House the power to play a more significant role in disrupting economic crime and supporting economic growth. This move will help us achieve the kind of culture we want – one which drives high performance and where our brilliant people can flourish.
To design and implement an effective hybrid account-management model to support approximately 500–1000 key customers, with a strong focus on technical issue resolution, smooth deployment of change, and consistent, scalable engagement. The consultant will help establish the structure, processes, tools, and capabilities needed to run this model successfully.
As a B2B Account Manager, your main responsibilities will be to:
- Define a practical hybrid account-management approach, combining high-touch and scaled support.
- Tier A/B/C based on complexity, risk, and technical needs.
- Recommend the size, roles, and structure of the account-management team.
- Outline how account managers interact with technical specialists, operations, policy, and data teams.
- Create clear workflows for handling technical issues, release communications, change deployment, and customer readiness.
- Recommend tooling or CRM-light approaches suitable for supporting 500–1000 accounts.
- Demonstrable experience creating scalable customer-support or account-management structures for high-volume customer bases.
- Experience defining segmentation models and establishing multi-tier service approaches.
- Comfortable working with large volume data to shape decisions and priorities.
- Ability to produce crisp, plain-English guidance and materials.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident: As a member of the Disability Confident Scheme, Companies House guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such, the payment to the intermediary and your income resulting from this contract will be different.
Account Manager, B2B Design in Cardiff employer: Jobs for Humanity
Great British Energy - Nuclear is an exceptional employer that prioritises employee growth and development through innovative training programmes tailored to enhance skills and career progression. With a strong commitment to compliance and industry standards, the work culture fosters collaboration and continuous learning, making it an ideal environment for professionals seeking meaningful and rewarding employment in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, B2B Design in Cardiff
✨Get Social with Customer Support Communities
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We think you need these skills to ace Account Manager, B2B Design in Cardiff
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jobs for Humanity.
How to prepare for a job interview at Jobs for Humanity
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jobs for Humanity's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jobs for Humanity offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
