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- Tasks: Ensure player safety and compliance while supporting players with care and professionalism.
- Company: Join Immense Group, a passionate and innovative team in Malta.
- Benefits: Relocation support, private health insurance, wellness allowance, and birthday leave.
- Why this job: Make a real impact on player wellbeing in a dynamic environment.
- Qualifications: Fluent in English with a keen interest in behavioural analysis and strong communication skills.
- Other info: Enjoy regular team events and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join the Journey at Immense Group! At Immense Group, we are driven by passion, boldness, and integrity. Our goal is to deliver exceptional player experiences while fostering a safe and innovative environment where our team can thrive. If you have a strong sense of ethics, are solution-oriented, and care about player wellbeing, then we want you on board.
As a Player Protection Analyst, you’ll play a critical role in ensuring player safety and maintaining compliance standards. You’ll work closely with internal teams and interact directly with players via email or phone, identifying potentially harmful behaviour and supporting players with care and professionalism.
Your main responsibilities will include:
- Analysing behaviour and risk patterns to identify potential vulnerabilities
- Contacting players showing signs of risk via email or phone
- Providing guidance and support according to internal safeguarding policies
- Monitoring player activity to prevent underage access or account misuse
- Reviewing case reports regularly and escalating complex cases as needed
- Supporting refund and review processes for self-excluded users
- Recommending improvements to internal processes and reporting practices
- Promoting awareness and assisting in training initiatives on responsible engagement
Qualifications:
- Native or near-native fluency in English
- Genuine interest in behavioural analysis, psychology, or safeguarding practices
- Strong communication and empathy skills
- Analytical mindset and exceptional attention to detail
- Eagerness to learn and adapt in a fast-paced environment
- Team-oriented with a flexible, solutions-driven approach
- Previous experience in compliance, player protection, or customer care is a plus
Incentives:
- Relocation to Malta: Includes flight and two weeks of accommodation
- Private Health Insurance: Because your wellbeing is our priority
- Wellness Allowance: Up to €300 annually
- Healthy In-House Meals: Fresh breakfast and lunch in our penthouse kitchen
- Birthday Leave: Take the day off to celebrate your special day
- Legendary Team Events: Regular social and team-building activities
- Career Growth: Be part of a forward-thinking and dynamic workplace
Our Hiring Process:
- Interview with our Talent Acquisition Specialist
- Online assessment
- Interview with Hiring Manager
Ready to join a fast-paced team where performance meets passion?
Player Protection Analyst (English Speaking) – Relocation to Malta employer: Jobs Europe AB
Contact Detail:
Jobs Europe AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Analyst (English Speaking) – Relocation to Malta
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Immense Group on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to player protection and compliance. We should also think of examples from our past experiences that showcase our analytical skills and empathy.
✨Tip Number 3
Show off our passion for player wellbeing during the interview! We can share our thoughts on safeguarding practices and how we would handle specific scenarios. This will demonstrate our genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Player Protection Analyst (English Speaking) – Relocation to Malta
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for player protection shine through. We want to see your genuine interest in safeguarding practices and how you can contribute to creating a safe environment for players.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the Player Protection Analyst role. Use keywords from the job description to show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Share specific examples of your analytical mindset and communication skills, and how they relate to player wellbeing and compliance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Jobs Europe AB
✨Know Your Stuff
Before the interview, dive deep into Immense Group's values and mission. Understand their approach to player protection and compliance standards. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Player Protection Analyst, empathy is key. Prepare examples from your past experiences where you've demonstrated strong communication and support skills. Think about times when you’ve helped someone through a tough situation, as this will resonate well with the interviewers.
✨Be Ready to Analyse
Brush up on your analytical skills! You might be asked to discuss how you would identify risk patterns or handle specific scenarios. Practise explaining your thought process clearly and logically, as this will highlight your analytical mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about their internal safeguarding policies or how they promote responsible engagement. This shows that you’re not just interested in the role, but also in contributing to their mission.
