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For Companies At a Glance
- Tasks: Enhance customer service quality through data analysis and actionable insights.
- Company: Join a global company focused on operational excellence and rapid growth.
- Benefits: Enjoy a competitive salary, creative freedom, and a fun team culture.
- Why this job: Be a key player in shaping customer service standards and driving continuous improvement.
- Qualifications: Strong analytical skills, Excel proficiency, and experience in customer service quality assurance required.
- Other info: Work collaboratively across time zones in a newly forming team.
The predicted salary is between 28800 - 43200 £ per year.
Introduction
Are you passionate about quality and data-driven improvement? As a Customer Service Quality Assurance Analyst , you’ll be at the heart of enhancing the consistency and quality of our Customer Service operations worldwide. By analysing weekly quality audits, leading key initiatives, and providing actionable insights, you’ll help drive operational excellence and continuous improvement across the business.
This is an exciting opportunity to be a pivotal player in a newly forming team within our global operations. You will collaborate closely with cross-functional teams, crafting clear, data-rich reports that influence business decisions and elevate customer service standards.
Responsibilities
- Lead the onboarding of new QA programmes and auditor certifications
- Develop and deliver data-driven reports and insights to Quality Assurance Managers and Supervisors
- Conduct root cause analysis to identify trends, challenges, and opportunities within Customer Service
- Provide clear, actionable recommendations to stakeholders for process improvements
- Collaborate globally to implement quality assurance strategies and ensure best practice consistency
- Drive continuous improvement initiatives by leveraging quality tools and analytics
Qualifications
- Strong analytical and problem-solving skills
- Advanced proficiency in Excel and data analysis
- Experience in Customer Service Quality Assurance
- Lean Six Sigma Green Belt certification (preferred)
- Expertise in root cause analysis and quality tools (Fishbone Diagram, 5 Whys, Pareto, VOC)
- Excellent communication and teamwork skills
- Ability to work effectively across time zones
- Passion for continuous improvement and operational excellence
- High attention to detail and process optimisation
- Proven leadership and influence in cross-functional teams
Incentives
- Global company with a bold mission and rapid growth
- A role with true creative freedom
- Collaborative, fun, and ambitious team culture
- Competitive salary and the chance to shape the future of our brand
Contact information
Apply Now :
Join Us as a Customer Service Quality Assurance Analyst in Malta employer: Jobs Europe AB
Contact Detail:
Jobs Europe AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Join Us as a Customer Service Quality Assurance Analyst in Malta
✨Tip Number 1
Familiarise yourself with quality assurance tools and methodologies, such as Fishbone Diagrams and the 5 Whys technique. Being able to discuss these in detail during your interview will show your expertise and passion for the role.
✨Tip Number 2
Prepare examples of how you've previously identified trends and implemented process improvements in customer service settings. This will demonstrate your analytical skills and ability to drive operational excellence.
✨Tip Number 3
Research StudySmarter's current customer service practices and think about how you could enhance them. Bringing fresh ideas to the table during your discussions can set you apart from other candidates.
✨Tip Number 4
Showcase your teamwork and communication skills by preparing to discuss how you've successfully collaborated with cross-functional teams in the past. Highlighting your ability to work across time zones will also be beneficial.
We think you need these skills to ace Join Us as a Customer Service Quality Assurance Analyst in Malta
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Quality Assurance Analyst position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service quality assurance or related fields. Use specific examples that demonstrate your analytical skills, problem-solving abilities, and familiarity with quality tools.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for continuous improvement and operational excellence. Mention how your skills align with the company's mission and how you can contribute to their goals.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Jobs Europe AB
✨Showcase Your Analytical Skills
As a Customer Service Quality Assurance Analyst, your analytical abilities are crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles to drive improvements or solve problems.
✨Familiarise Yourself with Quality Tools
Make sure you understand quality assurance tools like Fishbone Diagrams and the 5 Whys method. You might be asked to explain how you've applied these tools in past experiences, so having concrete examples ready will impress your interviewers.
✨Demonstrate Your Communication Skills
Since this role involves collaborating with cross-functional teams, highlight your communication skills. Prepare to share instances where you've effectively communicated insights or recommendations to stakeholders, ensuring clarity and understanding.
✨Emphasise Continuous Improvement
Express your passion for continuous improvement during the interview. Discuss any initiatives you've led or participated in that resulted in enhanced processes or customer service standards, showcasing your commitment to operational excellence.
