At a Glance
- Tasks: Contact warm leads and book appointments for free hearing assessments.
- Company: Join a supportive team in the hearing care industry.
- Benefits: Earn £12.71 per hour plus bonuses, with flexible hybrid working.
- Other info: Potential for permanent position after successful temporary period.
- Why this job: Make a difference by helping others while developing your communication skills.
- Qualifications: Strong listening skills and a customer-focused attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
About The Role
As an Appointment Setter based in Shirley, you will contact warm leads who have previously expressed interest in hearing care.
This hybrid role requires 25 hours per week, with a salary of £12.71 per hour plus bonus incentives for over achievement.
Your primary responsibility involves calling customers, building rapport, understanding their requirements through effective questioning, and booking appointments for complimentary hearing assessments.
You will need to confidently address objections while maintaining positive interactions.
This full-time position offers the potential to become permanent following a successful temporary period.
Strong listening abilities and a customer-focused approach are essential for success in this position.
About The Role
As an Appointment Setter based in Shirley, you will contact warm leads who have previously expressed interest in hearing care.
This hybrid role requires 25 hours per week, with a salary of £12.71 per hour plus bonus incentives for over achievement.
Your primary responsibility involves calling customers, building rapport, understanding their requirements through effective questioning, and booking appointments for complimentary hearing assessments.
You will need to confidently address objections while maintaining positive interactions.
This full-time position offers the potential to become permanent following a successful temporary period.
Strong listening abilities and a customer-focused approach are essential for success in this position.
- Appointment Setter- Hybrid Role
- Based- Solihull
- Hours- 25 hours per week
- Salary- £12.71 with bonus incentives for over achieving
- Temp-Perm
About The Role
Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team.
In this role, you’ll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments.
Key Responsibilities
- Contact warm leads by telephone to discuss their hearing care enquiries.
- Build trust and rapport quickly to create positive customer experiences.
- Identify customer needs through effective questioning and active listening.
- Confidently overcome objections and encourage customers to book a free hearing assessment.
- Accurately record all customer interactions using CRM systems.
- Meet agreed productivity, quality and compliance standards.
- Deliver professional, empathetic customer service on every call.
- Manage your workload effectively while working independently from home.
- Performance Expectations
- Make around 40-50 quality outbound calls per hour.
- Book an average of 2 appointments per hour.
- Maintain excellent customer service standards and accurate CRM records.
- Consistently achieve agreed productivity, quality and attendance targets.
Desirable Experience
- Previous experience working from home.
- Appointment-setting experience.
- Contact centre experience within a performance-driven environment.
- Experience speaking with older customers or working within a healthcare setting.
About You
- Resilient and motivated, even when faced with rejection.
- Comfortable working in a target-focused environment.
- Empathetic, patient and professional, particularly when speaking with older customers.
- Calm under pressure and open to feedback and coaching.
- Accountable for their own performance and committed to continuous improvement.
- #J-18808-Ljbffr
Appointment Setter in Shirley employer: Jobs.co.uk
Join a leading disputes team in Oxfordshire as a Junior Contentious Trusts & Probate Solicitor, where you will benefit from a supportive work culture that prioritises employee growth and development. With hybrid working options and the chance to collaborate with experienced Partners on high-value cases, this role offers a unique opportunity to advance your career in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Setter in Shirley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appointment Setter in Shirley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Jobs.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs.co.uk!
How to prepare for a job interview at Jobs.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
