Thames Water is seeking a Contact Channel CX Lead to shape how customers interact with us across channels. You will lead a team, break down silos, and drive multi‑channel journeys with a focus on email, SMS, and digital touchpoints.
The role requires strong channel expertise, stakeholder leadership, and data‑driven delivery in a hybrid setup with Reading‑area base. Bring experience in service design and campaign strategy to improve customer experiences.
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Head of Multi-Channel CX & Journey Design in Reading employer: Jobs.co.uk
Join a leading logistics firm in Newent that values its employees and offers a supportive work culture. With competitive pay of £13.25 per hour and the opportunity for permanent employment, this role provides not only job security but also a chance for personal growth and development within a dynamic team. Enjoy the benefits of early starts that allow for a better work-life balance while being part of a company that prioritises employee well-being and career advancement.
