At a Glance
- Tasks: Be the friendly face guiding customers through start-up loans and business support.
- Company: Join a supportive team in a dynamic hybrid work environment.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for growth.
- Other info: Work towards team targets while building strong relationships with customers.
- Why this job: Make a real difference by helping entrepreneurs succeed with their start-up journeys.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location
Reading (Hybrid)
Salary
£30,000 per annum
Hours
Monday to Friday, 40 hours per week
The Role
We are looking for a friendly and customer-focused Customer Service Advisor to join a busy and supportive team.
As a Customer Service Advisor, you will be the first point of contact for customers enquiring about start-up loans and business support.
Managing a pipeline of over 300 customer enquiries, the Customer Service Advisor will guide applicants through the start-up loan process, explain eligibility and funding options, and ensure all required documentation is completed.
You will provide an exceptional customer experience from initial enquiry through to application while maintaining accurate CRM records and building strong relationships with customers.
Working closely with internal teams and banking partners, the Customer Service Advisor will also promote additional services, including training programmes, mentoring and networking events, helping customers access the support best suited to their needs.
Key Responsibilities
- Act as the first point of contact as a Customer Service Advisor for customer enquiries via phone and email.
- Manage a pipeline of 300+ customer enquiries and start-up loan applications.
- Explain start-up loan products, eligibility criteria and the application process.
- Guide customers through each stage of their application and supporting documentation.
- Maintain accurate customer records using CRM systems.
- Liaise with banking partners and internal teams to progress loan applications.
- Deliver exceptional customer service through regular communication and follow-up.
- Promote training courses, business events and additional support services.
- Work towards customer service KPIs and team targets.
About You
- Previous experience as a Customer Service Advisor, Customer Support Advisor or in a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Experience using CRM systems and Microsoft Office.
- Highly organised with strong attention to detail.
- Comfortable managing a high volume of customer enquiries.
- Experience within financial services, banking, lending or loan administration would be highly advantageous.
- Passionate about delivering outstanding customer service and supporting customers throughout their journey.
- #J-18808-Ljbffr
Customer Service Advisor in Reading employer: Jobs.co.uk
Join a leading disputes team in Oxfordshire as a Junior Contentious Trusts & Probate Solicitor, where you will benefit from a supportive work culture that prioritises employee growth and development. With hybrid working options and the chance to collaborate with experienced Partners on high-value cases, this role offers a unique opportunity to advance your career in a dynamic environment that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Jobs.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs.co.uk!
How to prepare for a job interview at Jobs.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
