This full-time Service Team Lead position, based in Rainham, offers a basic salary of up to £33,000 and operates Monday to Friday, 08:00–17:00. The successful candidate will oversee daily service operations from the Maidstone office, guiding colleagues, resolving issues and maintaining strong client relationships. Applicants should possess prior experience within customer support, coordination or helpdesk settings, alongside proven leadership capabilities. Core duties involve supervising workflows, nurturing staff development and upholding consistently high service standards. This hands‑on role suits someone eager to step up, combining people management with practical problem‑solving to ensure excellent outcomes for customers.
About The Role
Service Team Lead Rainham | £28,000–£33,000 basic salary | Monday–Friday, 08:00–17:00 | Full-time
You’ll have the chance to:
- Lead and develop a team – mentor, coach and support colleagues.
- Make a real impact – take ownership of customer issues and drive them through to resolution.
- Build relationships – become a trusted point of contact for customers.
- Drive performance – help ensure service levels, SLAs and KPIs are consistently achieved.
- Improve the way things are done – identify opportunities to improve processes and customer service.
- Develop your career – benefit from training and progression opportunities.
Your Responsibilities Will Include
- Leading, mentoring and supporting the Service Team.
- Monitoring team performance against agreed SLAs and KPIs.
- Managing incoming customer calls, emails and service requests.
- Providing a professional and customer‑focused service at every stage.
- Gathering accurate information and resolving queries wherever possible at the first point of contact.
- Allocating engineers based on skills, location, availability and customer requirements.
- Ensuring jobs are accurately logged, prepared and progressed from start to finish.
- Monitoring outstanding jobs and proactively chasing parts, information and updates.
- Keeping customers informed throughout the service process.
- Ensuring customer portals and job records are accurate and up to date.
- Working closely with engineers, supervisors, managers and senior management.
- Supporting the wider team during busy periods.
- Conducting appraisals and probation reviews where required.
- Identifying training and development requirements.
- Looking for opportunities to improve processes, efficiency and customer service.
- Taking ownership of problems and finding practical solutions.
What are we looking for?
- Service Coordinator
- Helpdesk Team Leader
- Customer Service Team Leader
- Service Administrator
- Service Desk Supervisor
- Customer Service Supervisor
- Helpdesk Coordinator
You’ll Need To Be
- Customer-focused with a genuine commitment to excellent service.
- A confident communicator who can build relationships at all levels.
- A natural leader who enjoys supporting and developing others.
- A problem solver who takes ownership and finds solutions.
- Highly organised with excellent attention to detail.
- Proactive and comfortable working in a busy environment.
- A team player who is happy to get involved when required.
- Positive and professional, with a genuine can‑do attitude.
You’ll also need
- Excellent IT skills.
- Strong written and verbal communication skills.
- Excellent organisational and time‑management skills.
- The ability to prioritise and manage competing demands.
- The ability to work calmly under pressure.
- Strong customer relationship skills.
Experience working with SLAs, KPIs, service contracts, engineers or field‑based service teams would be advantageous.
What’s on offer?
- £28,000–£33,000 basic salary, depending on experience.
- 20 days' annual leave + 8 bank holidays.
- Company pension scheme.
- Training and career progression opportunities.
- Monday–Friday working hours, 08:00–17:00.
- The opportunity to develop your leadership experience and progress your career.
The opportunity This is a role for someone who wants to take ownership, make a difference and build a long‑term career.
You’ll have the opportunity to develop your leadership skills, influence service standards and play an important part in the continued success of the Service Team.
If you’re already a team leader, this could be your next challenge.
If you’re an experienced service professional ready to step up, this could be the opportunity you’ve been looking for.
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Service Team Lead, based in Rainham, Up to £33K in Maidstone employer: Jobs.co.uk
Join a leading logistics firm in Newent that values its employees and offers a supportive work culture. With competitive pay of £13.25 per hour and the opportunity for permanent employment, this role provides not only job security but also a chance for personal growth and development within a dynamic team. Enjoy the benefits of early starts that allow for a better work-life balance while being part of a company that prioritises employee well-being and career advancement.
