At a Glance
- Tasks: Be the first point of contact for customers, handling shipping requests and providing support.
- Company: Join Pertemps, a globally recognised brand with a focus on quality customer service.
- Benefits: Earn £15.34 per hour with structured training and mentoring to boost your skills.
- Other info: Full-time role with excellent career growth opportunities and a supportive team environment.
- Why this job: Make a real difference by creating effortless customer experiences and building trust.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 15.34 - 15.34 £ per hour.
About The Role
Based in Leicestershire, this full-time Customer Service Advisor role with Pertemps Loughborough Commercial pays £15.34 per hour. The successful candidate acts as the first point of contact for external customers, handling shipping requests and advising on worldwide transit of goods. Communication spans phone, email, web-chat and social media, including Twitter and Facebook.
Every interaction presents a chance to resolve queries, build trust and deliver a quality experience for a globally recognised brand. Applicants should demonstrate strong listening, problem-solving and ownership, ensuring issues are fixed right first time. Working full time, the advisor helps reduce repeat contact by creating effortless experiences.
My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. As a Customer service advisor, you'll play a key role in making those connections. Every conversation is an opportunity to create a great experience, solve a problem, and build trust in one of the world's most recognised brands.
We're looking for people who genuinely care about customers and want to make a difference. People who take pride in delivering quality, getting things right first time, and creating effortless experiences that reduce the need for customers to contact again. Take ownership, listen carefully and look for the best outcome, while balancing quality, efficiency and customer needs. You'll thrive in this role if you're engaged, curious and always looking for ways to improve.
You'll likely have experience in a contact centre or customer service environment and understand the impact great service can have on customer loyalty and business success.
Interview Date: 22.09.26 + 29.09.26
Start Date: 05.10.26 + 19.10.26
Operational Hours: 08:00-19:15 (8hr Shift) - Monday to Friday
Location: East Midlands Airport - 100% on-site
Pay Rate: £15.34 p/h
Training: 7 weeks structured training and mentoring process, helping you build confidence and capability from day one.
Job Role:
- Managing inbound calls to the business from worldwide clients handling shipment requests
- Building rapport with customers and establishing their needs
- Care about quality and take pride in getting it right first time
- Look for opportunities to create effortless customer experiences
- Understand the value of working efficiently without compromising service
- Deliver a consistent call flow, giving the customer the confidence in the information provided
- Maximise up selling opportunities whilst ensuring the customer has an informed choice
- Be curious and engaged and always looking for ways to improve
- Work collaboratively and contribute positively to team success
Key Skills:
- Excellent customer service experience
- Strong understanding of customer service processes
- Consistently providing a high level of service
- Excellent communication skills written and verbal
- Ability to adapt to change
- Ability to work as part of a team as well as independently
- Experience of working with MS Word and Excel
Passionate about developing skills and supporting goals and ambitions. Take ownership and accountability for your work. This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process.
Customer Service Advisor in Leicester employer: Jobs.co.uk
Join a leading logistics firm in Newent that values its employees and offers a supportive work culture. With competitive pay of £13.25 per hour and the opportunity for permanent employment, this role provides not only job security but also a chance for personal growth and development within a dynamic team. Enjoy the benefits of early starts that allow for a better work-life balance while being part of a company that prioritises employee well-being and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at Jobs.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs.co.uk!
How to prepare for a job interview at Jobs.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
