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For Companies At a Glance
- Tasks: Drive revenue growth and manage client relationships in a dynamic SaaS environment.
- Company: Join a leading company in building maintenance, known for innovative solutions and empowering safer buildings.
- Benefits: Enjoy remote work flexibility and a competitive salary with performance bonuses.
- Why this job: Be part of a consultative culture that values innovation and customer success while making a real impact.
- Qualifications: 5 years in account management and SaaS sales, with strong relationship-building skills.
- Other info: Work remotely with occasional office visits in Newcastle; competitive mindset required.
The predicted salary is between 36000 - 60000 £ per year.
Our client is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. The Senior Account Manager drives revenue growth by leveraging SaaS expertise to boost retention, expand accounts, and accelerate product adoption. With a consultative approach, the Senior Account Manager navigates complex sales cycles and ensures seamless migration to the latest software solutions, empowering customers to build safer, more efficient buildings.
Responsibilities:
- Account Management: Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients, understanding their business needs and aligning our clients' solutions to their strategic objectives.
- Retention and Growth: Drive customer retention by identifying upsell and cross-sell opportunities. Collaborate with internal teams to enhance customer experience and maximise customer lifetime value.
- Renewals: Proactively manage contract renewals, ensuring continued business growth.
- Solution Selling: Tailor our software solutions to each client's needs, positioning our client as a strategic partner.
- Product Demonstrations: Deliver engaging presentations and product demonstrations that clearly communicate the value proposition.
- Contract Management: Manage contract negotiations to secure renewals while maintaining strong customer satisfaction. Balance customer needs with business objectives to maximise account profitability.
- Adoption: Work closely with Software Trainers to maximise user adoption and ensure a frictionless transition.
- Collaboration: Work cross-functionally with Customer Success, Sales (SDR/BDR & KAM), L&D, Marketing, and Product Development to deliver exceptional service and drive shared success.
- Data-Driven Performance: Leverage CRM tools to track account progress, analyse customer data, and develop data-driven strategies. Monitor KPIs to measure and improve account performance.
- Industry & Product Expertise: Stay ahead of trends in SaaS, facilities management, and building maintenance to keep clients informed and empowered.
Requirements:
- Strong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segments.
- Demonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations.
- A consultative approach to account management, with a deep understanding of customer needs.
- A deep understanding of the customer journey and the ability to tailor your approach to each client's needs.
- Highly organised, with the ability to manage multiple accounts and priorities effectively.
- Curious, innovative, and eager to learn, with a competitive mindset and a strong desire to win.
- Experience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges.
- Demonstrable experience of handling objections and finding solutions to customer pain points.
- Understanding of compliance-driven industries and regulatory requirements in building maintenance.
Salary: £60,000 basic + £60,000 OTE. Fully remote with a day 2 day a month requirement in the Newcastle office.
Job Types: Full-time, Permanent
Pay: £60,000.00 per year
Benefits: Work from home
Experience: Account management: 5 years (preferred), SaaS sales and account management: 5 years (preferred), Knowledge of Facilities Management technologies: 5 years (preferred)
Senior Account Manager in Newcastle Upon Tyne employer: Jobs Butler Ltd
Contact Detail:
Jobs Butler Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the latest trends in SaaS and building maintenance. This knowledge will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the facilities management and SaaS sectors. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven revenue growth in previous roles. Tailoring your experiences to align with the job's requirements will make you stand out.
✨Tip Number 4
Showcase your consultative approach by thinking about how you would tailor solutions for potential clients. Being able to articulate this during discussions can highlight your strategic mindset and problem-solving skills.
We think you need these skills to ace Senior Account Manager in Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly with mid-market and enterprise clients. Emphasise your SaaS expertise and any relevant achievements that demonstrate your ability to drive revenue growth and customer retention.
Craft a Compelling Cover Letter: In your cover letter, showcase your consultative approach to account management. Discuss specific examples of how you've successfully navigated complex sales cycles and tailored solutions to meet client needs. This is your chance to show your personality and passion for the role.
Highlight Relevant Skills: Ensure you mention key skills such as contract negotiation, solution selling, and data-driven performance analysis. These are crucial for the Senior Account Manager position and will help you stand out as a strong candidate.
Showcase Industry Knowledge: Demonstrate your understanding of trends in SaaS, facilities management, and building maintenance. Mention any relevant certifications or training that could enhance your application and show that you're proactive about staying informed in the industry.
How to prepare for a job interview at Jobs Butler Ltd
✨Understand the SaaS Landscape
Familiarise yourself with the latest trends and technologies in the SaaS industry, especially those related to building maintenance. This knowledge will help you demonstrate your expertise and show how you can leverage these tools to benefit clients.
✨Showcase Your Consultative Approach
Prepare examples of how you've successfully navigated complex sales cycles in the past. Highlight your ability to understand client needs and tailor solutions accordingly, as this is crucial for a Senior Account Manager role.
✨Prepare for Product Demonstrations
Be ready to discuss how you would deliver engaging product demonstrations. Think about how you can clearly communicate the value proposition of the software solutions and how they align with client objectives.
✨Highlight Data-Driven Strategies
Discuss your experience with CRM tools and how you've used data to track account progress and improve performance. Be prepared to share specific metrics or KPIs you've monitored in previous roles to illustrate your data-driven approach.
