Senior Account Manager in Manchester

Our client is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. The Senior Account Manager drives revenue growth by leveraging SaaS expertise to boost retention, expand accounts, and accelerate product adoption. With a consultative approach, the Senior Account Manager navigates complex sales cycles and ensures seamless migration to the latest software solutions, empowering customers to build safer, more efficient buildings.

Responsibilities:

• Account Management: Build and nurture strong, strategic, long-term relationships with mid-market and enterprise clients, understanding their business needs and aligning our clients' solutions to their strategic objectives.
• Retention and Growth: Drive customer retention by identifying upsell and cross-sell opportunities. Collaborate with internal teams to enhance customer experience and maximise customer lifetime value.
• Renewals: Proactively manage contract renewals, ensuring continued business growth.
• Solution Selling: Tailor our software solutions to each client's needs, positioning our client as a strategic partner.
• Product Demonstrations: Deliver engaging presentations and product demonstrations that clearly communicate the value proposition.
• Contract Management: Manage contract negotiations to secure renewals while maintaining strong customer satisfaction. Balance customer needs with business objectives to maximise account profitability.
• Adoption: Work closely with Software Trainers to maximise user adoption and ensure a frictionless transition.
• Collaboration: Work cross-functionally with Customer Success, Sales (SDR/BDR & KAM), L&D, Marketing, and Product Development to deliver exceptional service and drive shared success.
• Data-Driven Performance: Leverage CRM tools to track account progress, analyse customer data, and develop data-driven strategies. Monitor KPIs to measure and improve account performance.
• Industry & Product Expertise: Stay ahead of trends in SaaS, facilities management, and building maintenance to keep clients informed and empowered.

Requirements:

• Strong background in managing client relationships, renewals, and software adoption with mid-market or enterprise segments.
• Demonstrated ability to drive high-value deals, manage complex sales cycles, and navigate contract negotiations.
• A consultative approach to account management, with a deep understanding of customer needs.
• A deep understanding of the customer journey and the ability to tailor your approach to each client's needs.
• Highly organised, with the ability to manage multiple accounts and priorities effectively.
• Curious, innovative, and eager to learn, with a competitive mindset and a strong desire to win.
• Experience forecasting pipeline, handling objections, and delivering innovative solutions to client challenges.
• Demonstrable experience of handling objections and finding solutions to customer pain points.
• Understanding of compliance-driven industries and regulatory requirements in building maintenance.

Salary: £60,000 basic + £60,000 OTE

Fully remote with a day 2 day a month requirement in the Newcastle office.

Job Types: Full-time, Permanent

Pay: £60,000.00 per year

Benefits: Work from home

Experience: Account management: 5 years (preferred), SaaS sales and account management: 5 years (preferred), Knowledge of Facilities Management technologies: 5 years (preferred)