Public Enquiry Officer (Tonbridge & Swanley)

Public Enquiry Officer (Tonbridge & Swanley)

Location of Role: Swanley, Tonbridge

Advert Closing Date: 11/11/2026

Starting Salary: £25,809.00(pro-rata for part-time vacancies)

Part/Full Time:Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

An exciting opportunity has arisen to join Kent Police as a Public Enquiry Officer, working at the heart of our public‑facing service. This rewarding and varied role offers the chance to make a real difference by supporting members of the public, colleagues and partner agencies with a wide range of enquiries. We have vacancies at Tonbridge and Swanley Police Station.

As a Public Enquiry Officer, you will be the first point of contact for many people seeking assistance from Kent Police. You will provide a professional, compassionate and efficient service, ensuring that all enquiries are handled accurately and appropriately.

Working as part of the Public Enquiry Team, you will:

• Welcome and assist members of the public attending police stations.
• Record accurate and detailed reports of crime, including recent and historical incidents.
• Gather and communicate relevant information for investigation and further action.
• Manage enquiries from colleagues, partner agencies and external organisations.
• Support bail signers and signpost individuals to the most appropriate agency or service.
• Handle station post, deliveries and administrative tasks.
• Ensure all interactions are managed with professionalism, empathy and respect.

This role operates on a rotating4-week shift pattern, with hours generally between09:00 and 17:00, including some weekends. There will be a requirement to provide cover at other stations within your division and occasionally travel outside your division.

We are seeking highly motivated individuals who thrive in a busy, people-focused environment and are committed to delivering exceptional customer service.

You will be able to demonstrate:

• Experience of working with the public, including in challenging or pressurised situations.
• A strong commitment to treating everyone with dignity, fairness and respect.
• Excellent communication and interpersonal skills.
• The ability to make sound decisions independently and manage multiple tasks effectively.
• Confidence in handling sensitive and confidential information.
• A proactive and adaptable approach to changing demands and priorities.
• The ability to work both independently and as part of a wider team.

Successful candidates will have:

• Experience of following policies, procedures and protocols.
• Good keyboard and IT skills.
• Confidence using computer systems and databases.

Training will be provided; however, knowledge of policing systems such as STORM, Athena and PNC would be advantageous.

This opportunity would suit a dynamic and customer‑focused individual who wants to play an important role in supporting local communities. As a Public Enquiry Officer, you will help ensure that every member of the public receives a safe, professional and welcoming experience when contacting Kent Police.

Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of£29,424.00.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

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